Social Good Software

Creating amazing guest experiences through innovative software solutions for the social good community

Help Center

Social Good Software Update 1.2.1v

By

Deduper

  • Added support for merge configurations based on name instead of ID.

Calendar Builder

  • Added better support for Windows IE browser on admin UI
    • Fixed a minor bug with scroll bar hiding labels
    • Fixed a minor bug with icons not showing the right color
  • Revised the “More” option in calendar to show in a bigger window. (320px)
  • Fixed a minor bug with jQuery not being defined on the page.
  • Fixed a minor bug with redirect links not working for event registration forms.
  • Switched over calendars to use a micro service.
    • Improves loading speed for click events on program forms
    • Improves speed to render during high usage

Email Designer

  • Fixed a minor bug with new email templates not being processed.

Checkout Flows

  • Added support for Combo Tickets forms
  • Added support to view activity log by the day

Online Template

  • Simplified the UI to support just one JavaScript and CSS per page
  • Moved the UI for preview URL to the preview tab
  • Added support to view activity log by the day
  • Removed ability to listen for ajax request and just execute once
  • Fixed issue with data drops on analytics – 1/29/2020

Membership Portal

  • Added single sign on service

Barcode Scanner

  • Fixed bug with browser not rendering app preview on browser
  • Small tweaks on the UI to simplify the preview screen

Team Section

  • Fixed a bug with dates not being shown as “N/A” if not available

System Improvements

  • Fixed the 524 issue some users were reporting
  • Fixed issue with IE forcing a logout on sessions

How to enable Checkout Flows with Altru

By

Before getting started

  • You must have an account with Altru
  • You must have an account with the Social Good Software

Step 1: Login into Altru and click on the web tab.

Web tab in Altru

Step 2: Open the page designer in the web tab.

Page designer in Altru

Step 3: Get to the page designer section by clicking on the next two times.

Click on next twice in Altru

Step 4: Scroll to the bottom of the page designer and click on the gear to open the page designer.

Config in Altru

Step 5: Open the HTML code window.

Click on the view tab
Click on the code button

Step 6: Copy and paste the code from the Social Good Software.

Click on the checkout flows tab
Click on the embed code tab
Copy the code

Once you copy the code you will want to paste it inside of Altru.

Click on the save button
Click on the submit button
Click on the update button

That’s all their is to set up your checkout flows. You only have to this once, after the initial setup you won’t have to do these steps.

How to disable eTicket Emails

By

Altru provides you with two options to disable outbound messages for online transactions. Let’s review both options to decide which option is best for you.

  1. Disable emails at the web-form level – (Not supported by Altru)
  2. Disable eTickets email – Stops all eTickets emails from being delivered
  3. Disable emails globally – Stops all transactional emails from Altru

For the sake of keeping the right verbiage correct “Web Form Level” is defined for your convenience below.

Web Form Level: Donation forms, program forms, combination forms, membership forms, event registration forms, and event package forms.

Disable emails at the web-form level

Unfortunately, Altru does not offer the option to disable emails at a web form level instead it defaults out to the “Default acknowledgment email”. Which sends out to all web forms that don’t have an email configured at the web-form level.

Disable eTickets email

To disable eTickets emails from Altru you must change the default delivery method for eTickets. You can change it using the following steps.

Click on the “Tickets” tab on the navigation.

Click on Tickets

Then head over to the “Configuration” section and click on the “Delivery methods” link.

Delivery methods in Altru

Under the “Delivery methods” section find the “eTicket” option and click on the chevron then click on the edit option.

Edit the eTicket Option

Under Tickets select the “Defer for later printing” option and click on the Save button.

Defer for later printing

That’s all their is to disable the eTicket email from going out to your confirmation emails. Remember this will disable all eTicket deliveries.