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Creating amazing guest experiences through innovative software solutions for the social good community

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Rick Hernandez

How to handle the delivery of emails, bounced emails, and complaints

January 14, 2021 By Rick Hernandez

When sending out emails with the Email Designer some of your emails might get delivered, bounce, or have a complaint filed for the email.

This can happen for a few reasons but the most common is not getting correct email addresses at the time of purchase with Altru. We recommend you set up the email validation service with your Altru instance.

Filed Under: Designer, Email Designer, Help Center

How to validate address in realtime with Altru

January 8, 2021 By Rick Hernandez

Address: We use a third-party tool to validate addresses against the USPS database then we give a recommendation to the user to use the address or not.

Filed Under: API Integrations, Database, Help Center, Online Template, The Best Practices For Nonprofits

How to validate email addresses with Altru in realtime

January 8, 2021 By Rick Hernandez

Email Address validations with Altru: We check MX records to make sure there is a deliverable address we can send messages to and then show a message if it’s a valid or invalid email address.

Filed Under: Database, Help Center, Online Template, The Best Practices For Nonprofits

How to send test emails

December 11, 2020 By Rick Hernandez

Filed Under: Email Designer, Emails, Help Center

Digital Membership Card Templates

November 25, 2020 By Rick Hernandez

Google Pay Logo
Front of card
Back of card
Google Apple Hero Image
Google Pay Logo

Filed Under: Digital Membership Cards, Help Center, Membership Portal

Header Image

November 12, 2020 By Rick Hernandez

Example header image

Filed Under: Designer, Email Designer, Help Center

How to write a timed ticket email with Google Docs

October 17, 2020 By Rick Hernandez

Filed Under: Email Designer, Emails

How to upload an image

October 17, 2020 By Rick Hernandez

Filed Under: Designer, Email Designer

How to schedule the email to go live

October 17, 2020 By Rick Hernandez

Filed Under: Designer, Email Designer, Help Center

How to prepare to write an email

October 17, 2020 By Rick Hernandez

Filed Under: Designer, Email Designer, Help Center

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Social Good Software | Altru software integrations | Deduper | Calendar Builder | Email Designer | Barcodes Reader | Checkout Flows | Membership Portal | Online Template | API Integrations