

Creating amazing guest experiences through innovative software solutions for the social good community
To ensure that the implementation process will go smoother with your organization, we compiled a series of frequently asked questions (FAQ) we have received from our clients about Digital Membership Cards to guide you.
Learn more about setting up your Digital Membership Card with these Frequently Ask Questions (FAQ):
Enable your price types with Altru to help encourage your members and guests to avail of your tickets online. Ticket price is one of the information they want to know before they decide to buy, so see to it that you enable the setting for particular ticket types to make the price available online.
1. Go to your Altru account, then proceed to Tickets.
2. Under Configuration, click Sales methods.
3. Select Online Sales.
4. Proceed to the Price Types tab.
5. Select the price type you want to enable, then click Allow price type.
Your ticket price is now available on your Online Sales. Try this if you have trouble with your web forms to be able to show your price type online.
Please reach us through support@socialgoodsoftware.com if you have questions or need clarification on this topic. We are always happy to help!
Calendar Builder of Social Good Software is a tool designed to create calendars from Altru data. It is useful in creating calendars for time ticketing, school programs, and special events. Learn how to add additional programs to your calendar and make necessary adjustments using the Altru query and enjoy the benefit it can bring to you and to your organization.
1: Go to your Social Good Software account.
2: Proceed to Calendar Builder and click on the existing calendar where you want to add events.
1: Go to Settings and click the query for Timed Ticketing under Events to start and make necessary adjustments.
2: It will redirect you to Altru’s Ad-hoc Query wherein you need to click Edit Definition.
3: You can now enter the program that you want to add to your query:
1: Go back to Calendar Builder. Click on the other query under Reserved Events. This query will show you if the event tickets were sold out or not.
2: Same with the first query, just click the link which will prompt you to Altru’s Ad-hoc Query where you need to click the Edit Definition.
Under Include records where:
Under Results fields to display
1: Back to Calendar Builder. Go to Sync Activity and click on Request Data then another Request Data on the dialog box. This will sync over all the information based on the recently made query into our calendar.
2: Once it’s done syncing, proceed to Settings then click on the gear icon and select COUNT(Sales Order Item Ticket\Tickets\Status) before you click Save.
3: Click Preview to check your output. From here, your calendar will automatically update on your website if you have it embedded. We ask for your patience when doing this because it takes a minute or two before it reflects on your site.
If you have more questions please reach out to us through our support channel.