• Skip to primary navigation
  • Skip to main content

Social Good Software

Creating amazing guest experiences through innovative software solutions for the social good community

  • Features
    • Deduper
    • Calendar Builder
    • Email Designer
    • Barcodes Scanner
    • Online Template
    • Checkout Flows
    • Membership Portal
    • Data Bridge
  • Pricing
  • Contact
    • About
    • Contact
    • Feedback
    • Careers
  • Login
  • Get Price

Designer

How to handle the delivery of emails, bounced emails, and complaints

June 20, 2022 By Hezel Dalimoos

Introduction

There are times that when sending out emails with the Email Designer, some of them might get delivered, bounce, or have a complaint filed. It can happen for a few reasons, but the most common is not getting the correct email addresses at the time of purchase with Altru. We recommend that you set up the email validation service with your Altru account and follow this guide on how to handle the delivery of emails, bounced emails, and complaints to manage any email concerns you have accordingly. 

Bounce messages

Sending emails through Email Designer is not always perfect. At times it will bounce because of various reasons like invalid email addresses due to typos, the account is no longer active, or an incomplete email address. You can handle bounced emails by following the steps below.

1: Go to your Social Good Software account and proceed to Email Designer.

2: Click on the email template you want to set up and proceed to Settings.

3: Whenever an email bounces, it will go back to the From Email Address with a notification containing details of why the email bounced and other information you might need. You need to monitor the origin of your emails to capture bounce messages and correct them.

How to handle bounced emails and complaints
How to handle bounced emails and complaints
Bounce message notification

4: Click the Resend Email link. It will redirect you to the email you are trying to send to your customers. You can also see the status of your email and information related to it.

How to handle bounced emails and complaints

5: You can resend the message and correct the recipient’s email address by clicking the Send Email button. A dialog box will pop out where you can type in the correct email address and click Send Email. With this, you will be able to send the email to the appropriate person and correct any mistakes before the message goes out.

6: You can check your recent email sent by going to the Activity tab.

How to handle bounced emails and complaints

Complaints

There is a chance that your email sent is flagged as spam. It might happen because the recipient did not give their consent to receive this kind of notification, the information is not relevant to the person, or you sent the email to the wrong email address. We recommend doing an email validation before your customers submit their orders. That way, you can avoid delivering the email to the incorrect email address.

Go to the Activity tab to check if the email you sent was delivered. The From Address in your email template will always receive the complaint notification where you can check the complaint details.

How to handle bounced emails and complaints
Complaint email notification

Resending email

There are circumstances when customers ask for help because they can’t find their tickets or did not receive a reminder. Learning how to resend an email using the Email Designer will be helpful in this situation.

1: Go to the Activity tab of the Email Designer.

2: Click on the calendar and select the date you sent the email.

3: Do command+F for MAC or Ctrl+F for Windows. Type in the email address you are looking for, and click on Resend Email.

4: another way to resend an email is to go to your query in Altru and remove the note type on the sales order so that it will kick off a new email. Note that if the email address is wrong, it will still be delivered to the incorrect email address. 

Note: Only original emails that you sent out are the ones attached to Altru

Summary

We emphasized that you check the origin of your email or the From Email Address. That way, you will know if there are undelivered emails, bounced emails, or complaints and handle them appropriately. Please reach us through our support channel if you have questions or clarifications.

Filed Under: Designer, Email Designer, Help Center

How to send the email to the same recipient

November 14, 2021 By Rick Hernandez

Introduction

There are instances when people are requesting the organization to resend a particular email to them for different reasons. This guide on how to send the email to the same recipient is very helpful in this situation. Make sure to strictly follow the step below before you enable the function ‘sending the same email with the same recipient multiple times’ to avoid any issues. Also, ensure that the recipient acknowledges that he or she is receiving the same email.

Requirements:

  1. The Note type needs to be configured on the email.
  2. The Note Type in your query must be matched in your email.

Steps on how to send an email to the same recipient

1: Your query must have a Note type that exactly matches the note type in your email.

send the email to the same recipient

2: On the Email Designer side, the Note type under its Settings must exactly match the note type in your query.

send the email to the same recipient

3: On the query, make sure that the following are properly done:

  • Select the ‘Not one of’.
  • Check the checkbox for ‘include blanks’
  • Check the checkbox for ‘Only return records that do not match any of the selected values’.
send the email to the same recipient

Warning: Set up this function correctly before you enable the option to send an email multiple times, otherwise it will send the same email multiple times to the same person per second.

Filed Under: Designer, Email Designer, Help Center

Header Image

November 12, 2020 By Rick Hernandez

Example header image

Filed Under: Designer, Email Designer, Help Center

How to upload an image

October 17, 2020 By Rick Hernandez

Filed Under: Designer, Email Designer

How to schedule the email to go live

October 17, 2020 By Rick Hernandez

Filed Under: Designer, Email Designer, Help Center

How to prepare to write an email

October 17, 2020 By Rick Hernandez

Filed Under: Designer, Email Designer, Help Center

How to insert eTicket link to the email

October 17, 2020 By Rick Hernandez

Filed Under: Designer, Email Designer

How to create an email template

October 17, 2020 By Rick Hernandez

Filed Under: Designer, Email Designer

How to adjust the line-height of paragraph

October 17, 2020 By Rick Hernandez

Filed Under: Designer, Email Designer

How to add text to your email

October 17, 2020 By Rick Hernandez

Filed Under: Designer, Email Designer, Help Center

  • Go to page 1
  • Go to page 2
  • Go to Next Page »

Social Good Software | Altru software integrations | Deduper | Calendar Builder | Email Designer | Barcodes Reader | Checkout Flows | Membership Portal | Online Template | API Integrations