Account

In this guide, you will learn how to get the Altru Ticket ID to generate ticket numbers and attach PDFs to your emails. This process is exceptionally useful if you want to attach automatically generated tickets to emails using the Email Designer.

Steps to generate Altru Ticket ID:

1. On the left hand side, click on “Settings.”

2. Click on “Altru,” and locate the file field that says “Altru Ticket ID.” Enter the ID that matches with your business ticketing.

a. Social Good Software cannot retrieve this information for you; therefore, it must be done manually. To find your Altru Ticket ID, purchase a ticket for your business through Altru (of course, this can be a free ticket), and view the ticket using the email sent to your inbox.

b. Viewing the link’s URL, either by looking at the browser URL bar or inspecting the link element, search for “pid=###”, substituting ### for your Ticket ID (ex. 215 or 219).

c. Use the 3-digit number found in “pid” as the Ticket ID. This only has to be entered once, and SGS will save it for all subsequent times you create tickets. Make sure to “Save Credentials” and “Test Connection” when you’re finished entering these changes.

3. Enter the “Email Designer” app. Click into the email you wish to automatically add tickets to. Go into “Settings,” found on the top right side of the screen.
4. Click on “Automatically generate eTicket numbers”. Save these changes.
   • At this point, if you see a banner on the bottom that says “Invalid Ticket ID,” refer back to step 2a to retrieve the correct Altru Ticket ID.

Summary

Obtaining the Tickets ID from Altru is somewhat challenging, but it’s very beneficial to the organization once you acquire it. It provides the automation tools necessary for generating tickets and cutting down on menial tasks. It will give you more control over ticketing and less headache printing tickets and assigning to various guests, giving them a better experience and enabling you to help them more.

As always, if you have any further questions about generating tickets, or if you are missing information, do not hesitate to contact us!

Passwords help secure your account and keep your information private to you and those authorized to access it. However, it is hard to keep track of passwords at times. With the Reset Password option of Social Good Software, you can easily change your password that you forgot. Just follow the step below:

1. Go to the Login Page of Social Good Software, and select the “Forgot Password” option.

2. Enter the email associated with your Social Good Software account and press “Reset Password.”

3. Open your email address in another browser and find the message sent to your inbox from Social Good Software about your password information. This email contains a verification code that you can use to reset your password.
4. Copy the code, and then go back to the Social Good Software password page and paste the code in the box that says “Verification Code.”
5. Reset your password by typing in a new password and pressing “Set New Password.”

Note: This option will not work with unknown emails but let you redirect to the account creation page.

If you follow these steps correctly, you can again log in to your account as usual with your new password. Keep this password handy–write it down, and keep it safe!

Learn how the Altru real-time data updates work with Social Good Software. You will learn how we connect into Altru using the API and how the software application listens to data events from Altru.

Once the data event happens each application will be notified and trigger an update accordingly for real-time data.

My Calendars timestamp is not updating? This is because your calendar has no new data. The moment new data becomes available your calendar will be updated automatically.

I’m not seeing any new data is this working? Don’t worry if you see an empty activity tab. This just means there is no new data available. The moment data becomes available it will be updated on the activity tab of the application.

If you have been looking for a way to create an Altru Account for the Social Good Software application, then look no further. In this short tutorial, you will learn how to create an account with Altru. Just follow the steps listed below.

Why create a separate account?

• Logging purposes – You can monitor what the account does.
• Security purposes – You can keep a log of all actions inside of Altru.
• Mitigate risk for a potential breach
• Keep credentials independent of staff members
• Reset passwords without having to require a user’s personal email

How to create a new account with Altru

Before you start with this guide, please make sure you have an email NOT registered with Altru available for you to use.

Step 1: Create a new Account with Altru to use for Social Good Software

Login to your Altru account to start the process of creating a new user. If you don’t have access to create new user accounts contact your Altru administrator.

Go to the Administration tab on the top navigation of Altru.

Proceed to Application users under the Administration section of Altru.

Under Application Users, click on the “Add” button and you will get a dialog to create a new user account.

Give the account a name. We recommend SGS Application.

Type the email for the account.

NOTE: The email address needs to be an email address that you have access to. You can use a distribution list, a support email, or simply create a new email address.

Assign roles to the account

Step 2: Assign default Altru rules to the account

On the right-hand side, you will want to add the following roles to the user.

• Marketing Manager
  • System role that runs queries on behalf of the organization (required for Deduper, Calendar Builder, Email Designer, Barcode Scanner, Membership Portal, and Data Bridge)
• Web Forms Administrator
  • System role that generates links for the calendar (required for Calendar Builder)
• Ticket Seller
  • System role that reads and writes access for tickets (required for Barcode Scanner and Digital eTickets)
• Development Data Entry
  • Read and write access for constituents and memberships (required for Deduper, Membership Portal, Data Bridge, and Digital Membership Cards)
• Group Sales Coordinator
  • Attach note for group sales (required for Email Designer)

NOTE: Altru as of this writing does not allow you to define your own custom roles. You will have to contact your Account Executive and pay a fee to have Blackbaud define and create a role for you.

Once you have given the account the right roles it’s time to click on the Send an Invite button.

Altru will send you an email to confirm the email address.

Before you confirm the email address you will need to make sure you have verified your account. To verify your account you must first create it. Create the account and verify you own the email address.

Next, verify you own the email address with a separate email from Altru.

Once verified and created you are now ready to use those credentials with the Social Good Software application.

Grab your username and password and go to Social Good Software Admin area to set up your account for the first time.

Tips on managing your new account

• Have an email not registered with Altru available before you start this guide.
• Altru requires you to change your password every six months. Make sure you comply with Altru and keep your passwords always up to date.
• WARNING: You typically don’t want to assign the System Administrator role to this account. 
• Don’t share your newly created account with anyone besides the SGS application.

If you have been looking for a way to create a Social Good Software account, then look no further. In this short tutorial, you will learn how to create your account. Just follow the steps listed below.

Who needs to create this account?

• You are an administrator for the account. An administrator is someone who will oversee this account.
• You are responsible for setting up your team, billing, and managing secure credentials.

How to create your Social Good Software account?

1: Create your account

You will have received an email from your account manager, there will be a link in it that will redirect you to the page where you can create your account.

NOTE: If you do not have an account manager, please schedule a strategy session with us and we will set up an account manager for your account.

While creating the account, it is really important that you are the actual administrator of this account so that you can fill in all the correct information for your organization.

NOTE: If you are not an administrator then you’ll receive a separate request to join the application please DO NOT fill in this form. Wait until your administrator has registered, then you will be invited to join.

Fill in the following fields:

• First name
• Last name
• Your organizational email
• The legal name of the organization
• Organization website URL. Example – www.artic.edu
• Your secure password

• Review the “Privacy Agreement” and “Terms of Service” documents.

• Verify you are a real person using the google captcha.

• Once verified, click the “Register” button to request access to your new account.

2: Verify your account

If you register, you’ll be asked to verify your email address. A verification code will be sent to your email address, open it and fill in the field with your verification code.

Click on the “Verify Account” button.

You’ll be redirected to the login page, fill in your email and password to log in for the first time.

It’s important that you attempt to log in to notify your account manager that your account was created successfully.

3: Account Approval

You’ll see a prompt of “Awaiting Account Approval”.

Your account manager will then approve your account which could take up to 48 hours. Once the account gets approved you will receive an email letting you know that you now have access to the application and may now use your credentials to log in.

4: Login into your account

Enter your credentials again to login into the application.

Congratulations! Your account is created. If you have any questions or problems, please contact us. We are always happy to help with any issues that may arise.

Tips on how to fill out the form

• You can have more than one Administrator.
• Keep in mind that when you fill out the form, you must provide your organization’s information and not your personal information.
• Have feedback or questions about a field? Make sure to reach out using the feedback form.