var imageURL = 'ENTER_URL_HERE';
$('.main-Content > .container').prepend('<img id="banner-image" src="' + imageURL + '" style="width:100%"/>');
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Help Center
How to verify domain name with Cloudflare
Learn how to verify your domain name with Social Good Software so you can start sending emails with the Email Designer.
How to automatically determine who the email address belongs to
Learn how to automatically determine who the email address belongs to with your Altru data.
Social Good Software Update 1.3.2v
Deduper
- Fix for duplicate keys not working on multiple queries attached to the Deduper application
- Fix when removing multiple emails at the same time
Calendar Builder
- You can now clear the cache of your calendar as a background request
- Improved support for the scheduling system to only schedule data update only once and to avoid redundant data downloads
- Added support to remove events relative to the current time
- Added support to hide hours of time from the calendar
Email Designer
- Added support to send emails relative to a date
- You can now schedule emails relative to a date
- You can send emails on the date, before the date, or after the date
- You can choose the number of days to send the email on
- Works with membership emails, reservation emails, and transactional emails
- You can adjust the settings for the relative to the date option after creating the email
- Added support for rows and split for each duplicate
- Added support to view emails in preview to be sent on the selected date
- Added backwards compatibility for emails to use the new functionality
- Added support for Membership Card Download Link
- Just drag and drop the variable and the link shows up on your email
- Added a fix for grouping to use custom keys but still use the system record id if it’s available
- Added a fix to only send emails if PDF can be generated successfully
- Improved support for the scheduling system to only schedule data update only once and to avoid redundant data downloads
- Added support to sort email previews from A-Z or Z-A
- You can now see which emails are set to go out with a green icon and comment
- Improved UI to allow you to show membership card option for any type of email
- Added support to include links in the receipt grid
- Receipt grid only requires the Grid rows and header and footer are now optional
- Added support for large data logs and large previews to only show the first few rows
- Added support to view the enabled emails from the list of email templates
Online Template
- Added the option to upload footer and background image
- Improved the UI to handle different design types
- Fixed a bug with Google tracking
- Added support to save settings when settings are changed in the editor
Development
- Membership Card Designer
- Added a fix for cached membership cards not working on the first click
- Added support for special characters in the organization’s name
- Added support for Name on card field
- Add support for missing fields such as expiration date
- Added support for Google Pay and Apple Wallet colors
- Added a fix for centered content on the membership card initial design
- Fixed issue with the company name to be organization name
- Fixed issue with the family template and standard template
- Fixed rotation of membership cards in preview
- Improved usability of the card by fixing minor bugs
- Fixed issue with Custom Field
- Added HTML editor for content
- Fixed random 404’s on template previews
- Fixed a bug with card designs not being saved
Data Bridge
- Added a fix for merging key not working
- Added a fix for a timestamp for the last updated date
- Added support for static files
- Excel and CSV files are now supported
System Improvements
- Added a fix to remove scheduled tasks when Altru is not available
- Improve ODATA monitoring service to not block accounts if Altru is offline
- Fixed bug with bounces complaints and delivery alerts
- Remove white spaces when creating team members
- Added support for multiple organizations tied to one individual to override from previous organizations
Header Template
Checkout Flow Header Template
How to configure a window of time
Hide events relative to the current time
FAQ for duplicates
How can I automatically detach an email address from a record with sales orders attached?
To remove an email address from a constituent record you can use the Deduper tool to safely detach the email address from the constituent and the sales orders. WARNING: This process will remove the email address from the constituent and any sales orders associated with the email. Please make sure you have appropriate backups.
We have attached the same email address to all household members, what should we do moving forward?
We need every constituent on file to have just one primary email address and not allow records to share email addresses. You will need to remove the step of “Attaching” the same email address across all household members from your regular process.
A husband and wife share the same email address, how should we handle this case?
You need to remove the email address from the husband or wife to only have one email address on record. The second option is to remove the email address from both constituent records and add it to the household.
When you detach an email address from a constituent, does this also remove the membership?
No, if you detach an email address from a constituent the membership will remain attached to the constituent. The constituent record will be left without an email address without modifying the membership.
I’m missing email addresses for constituents, how can I source new email addresses for my constituents?
You have two options for getting email addresses. You can explicitly ask for them using an email with the Email Designer and then have those emails entered manually into Altru. You can also implicitly get email addresses using data enrichment services. Blackbaud offers such a service, but there are also other vendors in the marketplace offering such services to source email addresses. WARNING: Implicitly sourcing email addresses do not give you the right to email them unless permission is granted from the constituent.
How to prevent duplicates in the future?
When manually inputting a new record make sure you search for a constituent in three different ways. For example, First Name and Last Name, Email Address, and Phone Number. Create a standard operating procedure when creating new records to always require First Name, Last Name, Email, and Phone. Keep your data up to date with Deceased Record Finder, Address Finder, and Email Finder.
How to add membership card link
Language File
You can setup and configure custom language for your online template using the language file. You can customize all parts of the online template, just provide feedback for us directly on the language file shared with you.