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Social Good Software

Creating amazing guest experiences through innovative software solutions for the social good community

  • Features
    • Deduper
    • Calendar Builder
    • Email Designer
    • Barcodes Scanner
    • Online Template
    • Checkout Flows
    • Membership Portal
    • Data Bridge
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Rick Hernandez

How to create an automated email from start to end

October 17, 2020 By Rick Hernandez

Filed Under: Email Designer, Emails, Help Center

How to update your organization details

October 14, 2020 By Rick Hernandez

Filed Under: Account, Account, Help Center

Social Good Software Update 1.2.9v

October 12, 2020 By Rick Hernandez

Calendar Builder

  • Added support for multi types of categories using the Event Registration option
  • Added message to communicate on how categories are created for the calendar wizard

Email Designer

  • Removed emails sent feature
  • Added support for variables in the title of the email
  • Added new email designer to create mobile-friendly emails
  • Added support for backward compatibility of emails. All existing emails will continue to work without any modifications
  • Fixed a bug with some eTickets not generating if no PID is set

Membership Portal

  • Digital Membership Cards are now available
    • iOS, Android, and Web
  • Added support for guest passes on constituents record
  • Added support for guest passes on the membership record
  • Added support digital cards preview and edit of landing page
  • Added digital membership cards when you are logged in
  • New membership card designer to create digital cards
  • Added support for Apple Wallet, Google Pay, and Web
  • New embed code for single sign-on service
  • Fixed a minor bug when tickets are generated the application would hang
  • Email enforcement based on membership id is now available
  • A.I algorithm to determine the record owner is now being used for account creation
  • Added support for SSO header and footer code
  • Added error messages if third party cookies are not accepted by the browser. Applies for account creation, login, and reset the password.
  • Fixed a bug with the visual editor not allowing you to edit SSO dialogs when in preview mode

System Improvements

  • Daily backups of application settings are now saved and retained for 360 days
  • Launched our new pricing structure
  • Added support for refunds or canceled accounts on the dashboard
  • Added support for accounts who pay via check to access billing area

Filed Under: 2020, Help Center, Software Updates

How to clear the cache from a calendar

October 9, 2020 By Rick Hernandez

Filed Under: Calendar Builder, Calendars, Help Center

How to update billing payment method

October 1, 2020 By Rick Hernandez

Filed Under: Account, Billing, Help Center

Social Good Software Update 1.2.8v

August 28, 2020 By Rick Hernandez

Calendar Builder

  • Fixed a minor bug with showing availability on sold-out events
  • Fixed a minor bug with Go To Event in the past for date selection
  • Removed timezone setting from Calendar share tab
  • Added support for global timezone
  • Added support to select if calendar links open in a new window or the same window
  • Replaced input fields with fixed input for calendar selection on the data range type of calendar
  • Added support for quantity attribute on calendar item availability. This adds better support to count for items sold through group sales
  • Added support for caching system to cache links from the calendar if it’s a type of program from Altru
  • Added new feature to allow you to clear the cache of all the links in the calendar

Email Designer

  • Improved algorithm to detect when Altru is not online
  • Fixed a minor bug when email templates are originally created they don’t have a value so we need to default out to “N/A”
  • Added a new feature to support for merging fields. You can now use data from duplicate rows in your email
  • Added better support for sending emails in parallel with each template
  • Emails are now checked every minute instead of every five minutes
  • Improve email sending functionality when Altru is offline or not able to respond back with data
  • You now must setup a valid Ticket ID before you can enable the “eTicket generate” feature
  • Fixed a bug when sending emails an “Email Sent” message is shown

Online Template & Checkout Flows

  • Fixed a minor bug with checkout forms showing the “Please wait…” loading screen on form submissions.

Membership Portal

  • Added a check to validate an email address is in the right format
  • Fixed a bug when constituent profiles are being created when the setting was disabled
  • Fixed a bug with barcodes not being able to get scanned in for the Membership Card (Web)
  • Added support for CDN on the single sign-on service
  • Fixed a bug when ticket downloads would hang for a long period of time
  • Added support for line breaks on the PDF generated to do a line break for every four tickets.
  • Improved reliability for the eTickets generated. We now only send out tickets if Altru returns back data.
  • Fixed a bug with not being able to change the “Forgot Password” page
  • Added support for user mapping based on the same id type
  • Added feature to search by email address for a constituent preview in the SYNC tab

Data Bridge

  • Fixed bug with zero value in google sheets not populating correctly
  • Fixed bug with widget previews not working in production
  • Added support for global timezone
  • Fixed a bug with not being able to add team members to the Data Bridge application
  • Added support to trim the label of long names for the preview

System Improvements

  • Added the ability to set the timezone for the application. This setting is applicable for Calendars and the DataBridge and for any new timezones in the future
  • Fixed a bug with team grid not displaying correctly if a team member has not created an account
  • New security update
  • Improved system logging for user actions

Filed Under: 2020, Help Center, Software Updates

How to create a post-survey query with Altru

July 18, 2020 By Rick Hernandez

Post Survey Query Example

Filed Under: Email Designer, eTicket Queries, Help Center

How to create a post-visit survey email with Altru

July 18, 2020 By Rick Hernandez

Filed Under: Email Designer, Emails, Help Center

How to leave feedback on a prototype

July 14, 2020 By Rick Hernandez

Filed Under: Help Center, Online Template, Prototype

Social Good Software Update 1.2.7v

July 13, 2020 By Rick Hernandez

Data Bridge

  • Moved over to use the API for better fault tolerance during high network usage
  • Added support for the last time updated timestamp on Google Sheets

Deduper

  • Added support to remove false positive records on the results page
    • Records with the same System Record Id are merged to one record-keeping only one data and discarding duplicate data
  • Fixed a bug with columns not being sorted correctly in the overview page from ascending to descending order
  • Added support to detach an email address
    • You can detach email for each constituent manually
  • Deduping service is now scheduled automatically after new settings are detected
  • Added better support to go through each record when viewing a list of records
  • Added support to remove items from the list after they have been merged together only local records

Calendar Builder

  • Added new calendar type of “Date Selection”
  • Fixed a bug when checking for jQuery version is not available only applicable to some sites using Drupal
  • Fixed a bug for calendars that only have one event and want to jump to that event automatically
  • Fixed a bug with calendars reverting to default when Altru is offline

Email Designer

  • Added support to generate barcodes automatically for eTickets when emails are sent out
  • Added support to attach eTickets as a PDF to the email before it’s sent out
  • Fixed a bug when Altru returns no data for a variable inside an email. We now set the value to be empty.
  • Fixed a bug when the title of a note type is longer than 50 characters it gets trimmed to be exactly 50 characters.

Barcodes Scanner

  • Fixed iPad UI usability issues
  • Added support to show invalid barcode scanned value for continues scanning option
  • Fixed language to reflect new domain for invalid password
  • Fixed a minor bug with colors not being set on the mobile app
  • Released new versions of the app
    • Android
    • iOS
    • Windows
  • Fixed a bug with mobile clients not downloading new data when barcodes are validated

Online Template & Checkout Flows

  • Released a CDN for all checkout flows using a static file system

Membership Portal

  • Added support for primary address download
  • Added new Integration Testing Tool – Helps narrow down issues with Access Control lists

Filed Under: 2020, Help Center, Software Updates

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Social Good Software | Altru software integrations | Deduper | Calendar Builder | Email Designer | Barcodes Reader | Checkout Flows | Membership Portal | Online Template | API Integrations