• Skip to primary navigation
  • Skip to main content

Social Good Software

Creating amazing guest experiences through innovative software solutions for the social good community

  • Features
    • Deduper
    • Calendar Builder
    • Email Designer
    • Barcodes Scanner
    • Online Template
    • Checkout Flows
    • Membership Portal
    • Data Bridge
  • Pricing
  • Contact
    • About
    • Contact
    • Careers
  • Login
  • Get Price

Rick Hernandez

Social Good Software Update 1.1.2v

November 18, 2019 By Rick Hernandez

Calendar Builder

  • Fixed bug with event color being replaced when Altru response back with no data.
  • Added support to pass parameters to the destination on a redirect for events in the calendar.
  • Added support for Google Analytics to re-evaluate links on the calendar if Google Analytics is available.

Email Designer

  • Added support for Note Types
    • View note types
    • Select and change note type
    • Choose and select note type on the creation of email
  • Added support for data types from Altru
  • Added support to create links in the designer
  • Added support to change the font size in the design mode

Checkout Flows

  • Added support for Microsoft Ege browser – Not previously working

Online Template

  • Added support for Microsoft Ege browser – Not previously working

Barcode Scanner

  • Fixed bug when history would repeat every time the icon was clicked. Added support for IOS devices. iPhone 11 Pro Max, iPhone 11, iPhone XS Max, iPhone XR, iPhone 6s Plus, iPhone 7 Plus, iPhone 8 Plus, and iPad (3rd generation and 2nd generation).
  • Added 64-bit support and removed 32-bit support on android devices

Other System Improvements

  • Added load balancers to improve performance. This will help with the 502 from Cloudflare error.

Filed Under: 2019, Account, Help Center

Social Good Software Update 1.1.1v

October 29, 2019 By Rick Hernandez

Calendar Builder

Setting Calendar Timezones
  • Added support to change the timezone for each calendar.
  • Created documentation on how to force a data update with Google Calendar.
  • Tested for edge cases for Timezones and verified new timezones are working correctly.
  • Fixed minor bugs when some calendars were not getting updated every five minutes.

Email Designer

View analytics for outbound messages.
  • Added support to change the recipient email address for testing purposes.
  • Added support for different keys being set after the initial ODATA link setup.
  • Added support for Email Analytics – View the total number of emails you have sent per month.
  • Added option to save the email to sales order in Altru
  • Added support to automatically attach the email to a sales order.
  • Added support to view emails that are sent and resend them if you want to with one click.
  • Automation of emails when enabled – All outbound messages will be sent.

Team Section

New Team Section UI
  • Added the ability to edit the apps permission after they have been set for a team member.
  • Added the ability to change the role type after it has been set for the first time.
  • Optionally you can send an email to the team member that their account has changed.
  • A new user interface to manage team members.

Account Creation

  • Added support for new accounts being created with upper and lower case letters.

Filed Under: 2019, Account, Help Center

How to delete your account

October 22, 2019 By Rick Hernandez

Filed Under: Account, Account, Help Center

How to force a data refresh to iCal Feed

October 21, 2019 By Rick Hernandez

Make sure that when you are in Google Calendar you append the following value to the iCal Feed to force a data update.


&noCache

Filed Under: Calendar Builder, Help Center, iCalendar Feeds

Social Good Software Update 1.1.0v

October 17, 2019 By Rick Hernandez

Deduper Update

The Deduper tool started as a simple tool to help you find duplicates in your data inside of Altru. As any Altru customer knows, duplicate data is a big concern. The duplicate record problem goes far beyond Arts and Culture organizations.

Other companies such as banking, finance, health care all have to deal with the issue of duplicate records. One of the reasons why Facebook took off with a market cap of $600+ billion dollars was because they were one of the first few to crack the identity problem at scale. What’s the identity problem? This is where you can identify who your users really are and NOT who they claim to be.

That’s a story for another day! Let’s get to this new anticipated update for the Deduper. With this new update, we hope to help you improve your ability to find duplicates in your data and keep things consistent to drive a larger impact with your organization.

Process Large Data Sets

Improved the ability to process larger data sets. When we mean “larger” we mean it! Our initial testing processed over 1,000,000+ records without a slowdown.

New Scheduling System

We have added a task management system to the application. The task management system helps us process larger data requests that take longer to complete without slowing down the application. You just schedule your deduping request and we do all the heavy lifting to find duplicate records.

  • You can schedule a task to find duplicates
  • You can schedule a task to fetch new data updates from Altru

The schedule tasks take a few minutes to complete depending on the size of your data. Please be patient during this process.

The scheduled task being worked on.

New Infrastructure

The larger data sets have to go and be computed somewhere so we have migrated from our centralized model to a more decentralized one which allows us to scale to N number of customers without a slow down no matter how large the data sets are.

New Features

The idea behind the Deduper tool was to be able to find the duplicates and either remove, update, or merge them. So far we got the most important part solved in the 1.0.0 version which was to find these records in the first place.

Altru has a duplicate finder tool that feels kind of like black magic where you really don’t know how the data you see is related to the percentage you set in the software. We wanted to give you more granular control over the deduping process.

This is exactly what the first version of the Deduper tool accomplished but now as we improve the service we want to start the work of the other three items. Remove, Update, or Merge at the record level.

Here is a quick overview of the new features for the Deduper tool.

  • Scheduler to process much larger data and find duplicates
  • Setup your System Record ID based on your query
  • Deduping keys are saved between data updates from Altru
  • If the System Record ID, if found all records with the same ID, will not be marked as duplicates. (Helps with Altru queries limitations)
  • Duplicates found get cached on every find request
  • Duplicates are sorted in descending order based on the number of duplicates found
  • Merge two records together with one click
  • Navigation between groups of duplicates

Merging Records Together

The first part of merging records together is to first make sure we can actually do it. This is a two-step process.

Step 1: Set your System Record ID

The System record id allows you to merge two records together. So you must specify what the system record id in your data is. Without this value, the data merge process will not work.

Set your System Record ID

Step Two – Selecting the records to merge together

Find the records you want to merge together by reviewing the information for each of the records you want to merge.

Two data samples

Step Three – Merging the records and verification of process

After you have selected the records to merge together, up next is to select your source record and your destination record. Then you will want to define what you want to do with the merged record. Once defined you will be able to click on the “Merge Records” button.

Selecting merging configuration

Once you click on the “Merge Records” button you are all set. The application will do all the heavy lifting of merging the records with Altru. No further action is required from you.

Merging Two Records With Altru

Calendar Builder Update

  • Added support for north America Timezones using the iCal feed.
    • America/New_York
    • America/Chicago
    • America/Denver
    • America/Phoenix
    • America/Los_Angeles
    • America/Anchorage
    • America/Adak
    • Pacific/Honolulu
  • Added a new scheduler system to process request
    • All data updates are now done asynchronously
    • New UI to not double schedule tasks
    • Task runs every five minutes on your behalf

Email Designer Update

  • Added a new scheduler system to process request
    • All data updates are now done asynchronously
    • New UI to not double schedule tasks
    • Task runs every five minutes on your behalf

Barcodes Reader

  • Added a new scheduler system to process request
    • All data updates are now done asynchronously
    • New UI to not double schedule tasks
    • Task runs every five minutes on your behalf

Have additional questions?

We welcome your feedback! If you have any suggestions on improvements or just want to write in with your thoughts. You can write in at feedback.

As always thanks to everyone who provided feedback toward this release. We are all excited and looking forward to helping you have a better experience with Altru.

Filed Under: 2019, Account, Help Center

How to delete a team member

September 30, 2019 By Rick Hernandez

Filed Under: Account, Help Center, Team

How to set up your Team at Social Good Software

September 30, 2019 By Rick Hernandez

Filed Under: Account, Help Center, Team

How to download your receipt

September 29, 2019 By Rick Hernandez

Before getting started

  • You must be an administrator to view and download receipts
  • You must have processed your payment online

How to download your receipt

Step 1: Go to the billing section

Click on the Settings tab on the left navigation.

Settings Section Social Good Software
Settings Section Social Good Software

Click on the Billing tab on the top right-hand navigation.

Billing Tab for Social Good Software
Billing Tab for Social Good Software

Find the transaction you want to view the receipt for.

Find the transaction

Step 2: Download the receipt

Click on the PDF icon to download your receipt.

Click on the PDF icon

You will get a new tab opened with the receipt and you can now optionally print it or download it and save it to your device.

Tips on receipts

  • You have access to the receipts as long as you have an active account
  • If you want to view a receipt for a service we perform contact us

Filed Under: Account, Billing, Help Center

How to downgrade/upgrade your plan

September 29, 2019 By Rick Hernandez

Details on changing your plan

  • You must be an administrator of the account
  • You must have set up your billing details

How to downgrade/upgrade your plan

Step 1: Downgrade or upgrade your plan

Click on the Settings tab on the left navigation.

Settings Section Social Good Software
Settings Section Social Good Software

Click on the Billing tab on the top right-hand navigation.

Billing Tab for Social Good Software
Billing Tab for Social Good Software

Click on the Change Subscription button to open the dialog.

Change Subscription Button
Change Subscription Button

Next, select the changes you want to make. You can upgrade or downgrade and choose your billing options from monthly to yearly.

Subscription Types
Subscription Types

NOTE: You can upgrade and downgrade to any plan just keep in mind proration times and fees. You can contact us for more details regarding this.

Click on the Update Subscription button.

Your all set! You have successfully changed your plan.

Tips on when to upgrade and downgrade

  • You want to try new features
  • You want to go back to the basic plan
  • You can upgrade your account at anytime
  • You can downgrade your account at anytime

Filed Under: Account, Billing, Help Center

How to cancel your subscription

September 29, 2019 By Rick Hernandez

Details on canceling your account

  • Not happy? Let us know
  • You can cancel anytime
  • Your subscription will remain active till the day you paid
  • All billing will be stopped immediately

How to cancel the subscription

NOTE: You must be an administrator and have logged into your account before you can proceed with this guide.

Step 1: Cancel your subscription

Click on the Settings tab on the left navigation.

Settings Section Social Good Software
Settings Section Social Good Software

Click on the Billing tab on the top right-hand navigation.

Click on the Billing tab

Click on the Cancel Subscription button.

Click on the Cancel Subscription Button

NOTE: If you don’t see this button more than likely you have not setup your account billing. No need to cancel a subscription that’s not active.

You will get a dialog asking you if you are sure you want to cancel your subscription.

NOTE: When your subscription gets canceled your account will be downgraded to a trial account with limited functionality. All your team member accounts will be disabled and removed from the system.

Click on the Cancel Subscription button

Cancel Subscription

Step 2: Verify your account is canceled 

After your account gets canceled you will get a confirmation dialog and your account will have limited functionality.

Verify your account is canceled

There you have it! Your subscription is now canceled. We welcome feedback so if you have any suggestions on how we can improve the service, please let us know.

Tips on canceling your subscription

  • Your account gets downgraded to a trial account
  • Your team members are disabled and removed
  • You can always sign up again by selecting a plan

Filed Under: Account, Billing, Help Center

  • « Go to Previous Page
  • Page 1
  • Interim pages omitted …
  • Page 17
  • Page 18
  • Page 19
  • Page 20
  • Go to Next Page »

Social Good Software | Altru software integrations | Deduper | Calendar Builder | Email Designer | Barcodes Reader | Checkout Flows | Membership Portal | Online Template | API Integrations