Barcodes Scanner

How to download stats for barcode scanners

December 28, 2021 By Rick Hernandez

Scanning tickets and memberships using the SGS Barcode Scanner will make your work easier and faster. It is an app that you can download to any mobile phone and tablet . You can also download backups of your stats from the scanner for record purposes or to check the result and analyze. This article will guide you on how to download stats for barcode scanners which also applies to any scanner you have set up.

Guide on How to download stats for barcode scanners:

1: Go to your Social Good Software account

2: Proceed to Barcode Scanner then click the scanner that you want to download its stat.

3: Click on STATS located at the left side of the window.

S4: On the bottom part lies two options on how you want the data to be downloaded. You can download it as a CSV file or in Excel/Spreadsheet format.

Sample of Stat downloaded in CSV format:

Sample of Stat downloaded in Spreadsheet format:

Step 4: You can also choose a date and then the app will provide you all the data from the date you selected down the first day you use the Barcode Scanner. Click either CSV or Spreadsheet to download the data based on the selected format. If you need data from a particular date, we recommend just deleting the data you don’t need.

Note: The downloading option will download everything that was stored in it from the latest date you use the scanner or the date you selected to the first day you started using the Barcode scanner.

How to set up the continuous scanning option

December 8, 2021 By Rick Hernandez

It is a great relief and assistance to have a portable scanner that can do continuous scanning during events where guests are coming non-stop. A stand-alone app that can help validate tickets and membership cards without using wifi or any extra tool or hardware.

Our SGS Barcode Scanner is a downloadable app designed to function in any brand of mobile phone and tablet. It can scan tickets and membership cards even in remote places with limited power supply or areas without podiums effortlessly and trouble-free. SGS Barcode Scanner can get you an attendance count without effort and check for a guest through visitor’s name, email, or phone number. It can track history and provide analytics of visitors too.

Just install the SGS Barcode Scanner on your phone or tablet and use the camera to start scanning. You can also enable the continuous scanning option on your SGS account and connect your gadget to a portable scanner to scan tickets and membership cards.

This app can communicate with Altru so rest assured that all the information from the SGS Barcode Scanner will sync over to Altru.

Below is a detailed guide to set up the app on a mobile phone and tablet and directions on how to use it continuously using a portable scanner. Follow the steps to ensure that no problem will arise in using the Barcode Scanner.

Setting up Barcode Scanner to an android phone for Continuous Scanning

Step 1: Go to Settings and proceed to the following:

a. Battery – turn off the Battery Saver to make the phone stay on.

b. Display – proceed to Advance and go to Sleep then set it to Never or 30 minutes

c. Security – click on Screen Lock Settings and set the Automatically Lock to Never or 50 minutes

Step 2: Make sure that you have the latest version of the SGS Barcode Scanner by checking the app in the Google Play Store if there’s an update button.

Step 3: You can open the app once it is updated and start using it to validate tickets and membership cards. You can also enable the continuous scanning on your SGS Barcode Scanner Account dashboard and use a hardware scanner to scan continuously.

Setting up Barcode Scanner to a Tablet

Step 1: Same with the android Phone, you need to go to Settings of your tablet and set the following:

a. Go to Display and set the Screen Timeout to 30 minutes.

b. Proceed to Screen Saver and set to nothing.

c. Next, turn off the Battery optimization.

d. Finally, go to Biometrics and Security then click Other Security Settings and check if everything was set.

Step 2: Proceed to Google Play Store and check if the app is on its latest version. Click on update if needed.

Step 3: Open the app once it’s done updating. It will then ask permission to take pictures and record videos, just click on ‘While using the app’.

Step 4: Enter your app ID then Login.

Step 5: After you enter the app ID, the Barcode Scanner is now ready to use. You can choose to scan tickets and membership cards using the camera of your tablet or connect the device to a portable scanner for continuous scanning.

Note: Tablets are sometimes set up internationally which will not be able to recognize a portable scanner, so it is important to go to Keyboard Settings first and set it to US Standard Keyboard to avoid trouble scanning.

Barcode scanner role with Altru

November 22, 2021 By Rick Hernandez

To effectively use Barcode Scanner, it must first get the correct role with Altru. You must set up the permission accurately to make the Barcode scanner track and validate any tickets. Remember that the data will not transmit to Altru if the barcode scanner role was established incorrectly. We strongly emphasize that setting up the correct permission on your account is necessary. It ensures a smooth transmission of information from the scanned tickets to Altru.

Process on how to properly set-up the Barcode scanner role with Altru

Step 1: Set up an account with Social Good Software. It is an account that usually no one is logging into. Through this account Social Good Software communicates with Altru and Altru talks back to the software. The account was very important and needs to be attached with Altru with the correct role and permission.

Step 2: As for the right permission, go to Blackbaud main website and find the article about system roles for Altru users as reference or click on this link:

What system roles should I assign to Altru users?

Type-in on the search bar ‘scan tickets’ and based on the result, choose a suitable role that has the ability to scan tickets. We recommend to give it the role of Ticket seller

Search Bar

Result:

Step 3: Go to your Altru account and proceed to Administration. Assign the Ticket Seller role to the account attached to Social Good Software.

Click on Application Users and find the account you have set up and click edit.

*Account name is for illustration only.

Step 4: Find the Ticket Seller under Edit and check its checkbox. Click on Save.

With the correct role and permission set up. You can now send information to Altru from the scanned tickets and attendance using Barcode Scanner. This makes sure that the generated output is accurate.

How to use continuous scanning option

June 8, 2020 By Rick Hernandez

How to enable and disable the continuous scanning option

June 8, 2020 By Rick Hernandez

How to create a Tickets Sold Today Query with Altru

May 25, 2020 By admin

Requirements

Before getting started with this guide please make sure you meet the following requirements.

You have an Altru account with permission to create ODATA queries

Once you have the query created you will be able to set up the query with the Social Good application.

Step 1: Opening the information library

Go to your instance of Altru and log in with your username and password.

Once you have logged in click on the “Analysis” tab on the navigation bar.

Click on the “Information Library” section sub-menu selection to open the query builder.

Step 2: Creating a new ad-hoc query

Click on the “Add an ad-hoc query” button to start the process of creating a new query

Select the “Sales Order” query type.

Let’s first start with the “Include records where:”

Sales Order Item\Sales Order Item Ticket\Tickets\Status is equal to Active (optional)

and Sales Order Item\Sales Order Item Ticket\Tickets\Ticket number is not blank (*required)

and Constituent\Email Addresses\Primary email address is equal to Yes (optional)and Sales Order Item\Sales Order Item Ticket\Program Events\Start date is today (*optional)

Feel free to change or adjust the query to your organization’s needs. For example, if your tickets are valid for an entire year you can use the “This calendar year” option.

Secondly let us output the fields “Results fields to display:” we will need.

Lookup ID (optional)

Sales Order Item\Sales Order Item Ticket\Program Events\Name (optional)

Constituent\Email Addresses\Email address (optional)

Sales Order Item\Sales Order Item Ticket\Tickets\Ticket number (*required)Sales Order Item\Sales Order Item Ticket\Tickets\System record ID (*required)

The result fields you choose to display will be shown in the application and can be used for looking up a constituent based on the output of the query. You just have to make sure you include them in the results fields to display and they will automatically show up in the mobile app.

Step 3: Preview and save query

Once you have finished creating your query it’s time to preview the data and save the query.

Click on the “Preview Results” tab on the top navigation of the query builder

At this point you want to verify you are getting valid data and once you are happy with the output of the query you are ready to move on to the next step of saving the query.

Click on “Set save options”

Now it’s time to save the query. Give your query a name.

Tickets Sold Today | Barcode Scanner

Go to the “Options for using this query” section and uncheck the “Suppress duplicate rows” option.

Lastly, make sure the Social Good app can run this query by giving it the right permissions.

Check the “Allow all users to run this query” option.

Now you are ready to save the query click on the “Save and close” option.

That’s all there is to create a query for the Barcodes Scanner app.

FAQ on barcode scanner

Altru only supports 15,000 rows exported via ODATA links. If your query is larger than 15,000 rows you will need to create smaller queries with Altru by using date ranges. Example.