Calendar Builder
How to Search for Members by Membership ID in Altru at the Desk
A member walks up to the admissions desk, forgot their card, and reads a number off an old renewal email. The cashier types it into Altru’s search and gets nothing. Then they try the last name, which turns up six households with the same surname. The line backs up while staff scroll through addresses. Searching
How to Color Code Group Reservations on the Altru Calendar
Your group sales coordinator opens the calendar on Monday morning and sees thirty reservations for the week. Some are school field trips that need a docent at 9:30. Some are senior bus tours that only need a lunch table. One is a scout overnight. In the calendar view, they all look about the same, and
How to Filter the Altru Program Calendar (and What to Do When You Can’t)
Altru’s program calendar is fine when you run a handful of programs. Add school field trips, camps, timed general admission, member-only previews, and private tours, and the calendar fills up fast. The question staff ask is always the same: “Can I see just the things I care about?” The short version is that Altru doesn’t
How to Undo a Group Check-In in Altru (and What to Do If You Can’t)
A school bus pulls in, the coordinator says “we’re the 10:30 group,” and a staff member checks in the reservation. Ten minutes later it turns out the real 10:30 group is still on the highway, and the bus at the curb belongs to a different school. Now the wrong reservation shows as arrived, and someone
Adding Event Start and End Times to Altru Group Sales Contracts
A school calls the morning of their field trip asking what time the planetarium show starts. The coordinator pulls up the signed contract and finds the program name and the date, but no time. The time was in someone’s email, or on a sticky note, or nowhere at all. If your group contracts don’t show
Fiscal Year and Dynamic Date Ranges in Altru Queries
On the first day of a new fiscal year, a lot of saved Altru queries quietly go stale. The “this year’s memberships” query still points at last year’s dates, the board revenue report needs new criteria, and someone spends the morning opening queries one by one to retype date ranges. The cause is simple: your
Rescheduling Altru Timed Tickets for Guests Who Arrive Off-Schedule
A family bought tickets for the 10:00 entry, hit traffic, and walks up at 11:30. You let them in, because of course you do. The scanner flags the ticket as the wrong time slot, someone waves it through, and now your attendance numbers say the 10:00 slot was full and the 11:30 slot had room
How to Discount a Single Program Event (Not the Whole Program) in Altru
Say your planetarium show runs every afternoon, and you want 20% off just the Tuesday 4:00 showing to fill seats. Or a lecture series where one night has a guest speaker who agreed to a reduced rate. The discount belongs to one event on the calendar, not to every occurrence of the program. In Altru,
How to Batch Invoice Altru Group Sales Reservations With a Balance Due
It’s the first of the month, and the group sales coordinator has forty school and tour reservations on the books. Some paid a deposit, some paid nothing, a few paid in full. Finance wants every one that still owes money to get an invoice this week. Opening each reservation and printing one at a time
How Altru Duplicate Matching Works (and Why No-Address Records Slip By)
Here’s a common way it happens. A guest buys a ticket online with just a name and email. Two months later the same person joins as a member at the front desk, and staff enter a new record because nothing came up in the search. Run a duplicate check later and those two records still
