Museums & Science Centers

Museum software to improve the guest experience

Social Good is the front end for Altru. It keeps your branding from the first click to the confirmation email, so buying a ticket, joining as a member, or making a gift finally feels like a visit to your museum, not a detour to Blackbaud.

Admissions that look like your museum

Timed entry, general admission, special-exhibit add-ons, and member discounts all run through Altru’s web forms. Guests land on an unbranded Blackbaud page, the cart resets the moment a member signs in, and the whole thing strains on a phone.

Social Good wraps Altru ticketing in your brand, on a fast mobile checkout that never drops the cart, with member pricing applied automatically.

✓Timed entry and general admission on a mobile-first, on-brand checkout
✓Special-exhibit and add-on upsells right in the cart
✓Member discounts that apply without a separate sign-in step

A family arriving at a natural history museum, a parent holding up a phone with their ticket

A grandmother showing her digital museum membership card on her phone to a museum staff member in the gallery

Members who renew without calling the front desk

Museum members are your most loyal supporters, but renewing online in Altru means hunting for the right page and jumping through hoops. Plenty give up and call, and some simply lapse.

Social Good gives members a clean self-service portal and a digital card on their phone, with automatic reminders that bring lapsed members back on their own.

✓Digital membership cards members save to their phone wallet
✓A self-service portal to renew, upgrade, and update details
✓Automatic renewal and win-back reminders, written to Altru in real time

School visits and events

Field trips, classes, lectures, and facility rentals fill up by email and phone, and group payment in Altru still means a card over the phone or chasing a check. It is slow for your team and clunky for the teacher on the other end.

Social Good registers groups and events online and sends a secure pay link for any balance, so school visits and programs book and pay themselves.