Calendar Builder
Altru Ticket Template Merge Fields: What Prints and What Doesn’t
A guest calls to ask for a refund and reads you the ticket. It shows the event, the date, the price type and a barcode. It doesn’t show when they bought it, who bought it, or the order number. Now you’re searching daily sales by name and hoping only one Smith bought two adult tickets
How to Change the Patron on an Altru Group Reservation
A school books a field trip in February. In April the teacher who made the booking leaves, the district’s business office takes over billing, and someone asks you to “just move the reservation to the district.” It sounds like a one-field edit. In Altru it often isn’t, and how you handle it depends on what
How to Handle Program Category Colors on the Altru Event Calendar
The Altru event calendar color-codes events by program category, which is useful right up until two categories land on nearly the same shade, or you add a tenth category and run out of colors that are easy to tell apart. Then the calendar stops answering the one question staff open it for: “what kind of
Removing or Adding a Resource After a Group Checks In to Altru
The school bus pulls in, the group is checked in, and then the teacher mentions that they’re skipping the planetarium show and no longer need the second classroom. Now the reservation in Altru says one thing and the day is going another. The planetarium seats are still held, the classroom still shows as booked, and
How to Price Camp Add-Ons Like Extended Care and Lunch in Altru
Camp registration forms usually ask about more than allergies and pickup contacts. “Do you need before-care?” “Add a lunch plan?” “Camp T-shirt?” Each of those answers carries a price, and families expect the total to update when they say yes. In Altru, it usually doesn’t. This article covers why, the setups that do work, and
How to Fix the Group Type on a Checked-In Altru Group Reservation
A school bus pulls in, the coordinator checks the group in, and an hour later someone notices the reservation was booked as a general adult tour instead of a school group. Now the attendance report, the education department’s numbers, and possibly the pricing are all off, and the group type field won’t let you change
How to Set Up Altru Daily Sales Buttons and Layout for Faster Checkout
The Daily Sales screen is where your cashiers spend their whole shift, so its layout matters more than almost any other Altru setting. A ticket seller who has to hunt for “Child Admission” behind three rows of program buttons is slower, makes more mistakes, and rings up the wrong price more often. The good news
How to Handle a Special Event Guest Who Won’t Attend in Altru
A donor RSVPs for your spring gala and brings a guest. Two days before the event, the guest drops out but the donor is still coming. You want Altru to show one seat filled, one seat open, and a clear record that the guest was invited but didn’t attend. That last part is where people
How to Discount Registration Fees in Altru Without Messy Reporting
A board member’s spouse wants to attend the gala at the staff rate. A school group asks for a teacher discount on a summer workshop. Members expect to pay less for the lecture series. Each of these is a discount on a registration fee, and each one tends to land on someone’s desk with the
How to Find Patrons Faster in Altru Daily Sales Search
A member walks up to the admissions desk without a card. Her last name is Smith, she’s not sure which email is on file, and she moved last year. Your cashier opens the patron search in Daily Sales, types “Smith,” and gets a long list with no clear match. The line behind her keeps growing.
