Calendar Builder
Turning Preregistration On and Off for an Altru Program
Here’s the short version: in many Altru setups, whether a program collects registrant details is decided when the program is built, and there’s no simple switch to flip it back and forth once tickets are on sale. If you need a program to require registration in some seasons and not in others, you’ll usually manage
How to Set Ticket Fees by Program and Sales Method in Altru
A convenience fee that makes sense on a Saturday general admission ticket can feel wrong on a free member preview, a school field trip, or a sold-out fundraiser. Fee policy at most cultural organizations isn’t one rule. It’s a set of rules that vary by what’s being sold and how it’s being sold. The challenge
How to Collect Custom Registration Info on Altru Special Event Forms
You’re setting up the spring gala, a members’ preview night, or a behind-the-scenes tour. The guest list is the easy part. What you really need is a meal choice, a dietary note, the name of each guest in the party, whether someone uses a wheelchair, or which session they want to attend. Then you open
How to Show Itemized Prices on an Altru Order Balance Due Statement
A school group books for next spring: 80 student admissions, 10 chaperones, a planetarium add-on, and a lunch package. They pay a deposit. Weeks later the business office asks for a statement, and the balance due report you print shows the order total, what has been paid, and what is still owed. It does not
How to Calculate Change Due for Cash Sales in Altru Daily Sales
A family of four pays $58 in admission with three twenties. Your cashier needs to hand back $2, and Altru needs to show $58 in cash, not $60. That gap between what the guest hands over and what the sale actually costs is where a lot of cash mistakes start, and it is a common
How to Invite VIP Prospects to Member-Only Events in Altru
Member-only events are some of the best cultivation tools a museum, zoo, or garden has. A members’ preview night or a behind-the-scenes tour shows a prospect exactly what they’d be joining. The catch is the setup: the same rules that keep the event “members only” in Altru also keep out the major-gift prospect, the board
Going Back a Step in Altru Daily Sales Without a Back Button
A cashier selects the wrong program, or adds tickets for the wrong time, or opens a constituent record to check a membership, and now wants to get back to where they were. In Altru’s Daily Sales area there is no obvious “go back one step” control, so people reach for the browser’s Back button. Sometimes
Altru Group Sales Merge Fields: Contracts, Itineraries, and End Times
A school coordinator reads your group contract, sees “Planetarium Show, 10:30 AM,” and plans to load the buses at 11:00. The show actually runs until 11:15. That gap between what’s in the group sales record and what prints on the contract or itinerary is where a lot of group-visit headaches start. This guide covers how
How to Restore a Cancelled Group Sales Reservation in Altru
Someone meant to cancel one school’s field trip and clicked into the wrong reservation. Or a group called to cancel, then called back an hour later to say the bus came through after all. Either way, you’re now looking at a cancelled group sales reservation in Altru that should still be on the books, and
How to Report on Altru Discounts by Price Type and Event Date
Finance wants to know what the spring member-preview discount actually cost. Marketing wants to know whether the half-price child promo moved anyone on weekday mornings. Both questions sound simple, and both get stuck on the same detail: they need discounts broken out by price type and by the date of the event or visit, not
