How-to
How to See Email Analytics in Altru (and What to Measure Instead)
Someone on the board asks how the spring membership email did. You know it went out, you know roughly how many people it went to, and then you go looking for opens and clicks in Altru and come up short. Before you spend an afternoon digging, it helps to sort out two things: which system
Fixing Member Login Problems on Altru Web Forms
A member clicks “Buy tickets,” gets asked to sign in, can’t remember whether they ever made an account, and creates a new one with a different email. Now they’re paying full price, your database has a second constituent with their name on it, and their membership discount never showed up. Usually nobody finds out until
Ticket Scanner for Altru: Mobile Scanning at the Gate, Planned Right
A fixed admissions desk with a wired barcode reader works fine until the line backs up past the gift shop, or a second entrance opens for a special event, or the timed-entry slot at 10:00 fills at once. That’s usually when someone asks whether staff could just scan tickets on a phone or tablet and
How to Build an Altru Query That Feeds Digital Membership Cards
A digital membership card is only as good as the query behind it. If the query pulls the wrong expiration date, skips the second adult on a household membership, or still includes people who lapsed last spring, members get cards that are wrong. Front desk staff then have to sort it out with a line
How to Customize Altru Web Forms With an Online Template
Altru web forms are where most online ticket, membership, and donation sales happen, and they are often the least on-brand part of an organization’s website. A template that wraps those forms in your site’s header, footer, fonts, and colors makes the hand-off from your website to checkout feel like one experience instead of a jump
How to Prevent Duplicate Records From Online Sales in Altru
A longtime member buys two timed tickets on your website on a Saturday morning. She types her work email instead of her personal one, abbreviates her street name, and skips the “log in” link. By Monday there are two of her in Altru: the member record with years of giving history, and a brand-new constituent
How to Limit the Title Dropdown on Altru Web Forms
A visitor buying two adult tickets opens the Title dropdown on your web form and scrolls past Rev. Dr., Lt. Col., Hon., The Most Reverend, and a few entries someone added years ago for a single gala guest list. It looks cluttered, and it looks like a database rather than a checkout. Some people pick
How to Hide or Exclude Events from Your Altru Calendar
A school group has the 10:00 planetarium show booked out. A private rental takes over the garden pavilion on Saturday night. Facilities scheduled a staff walkthrough as a program so it would hold the space. None of these belong on the calendar the public sees, yet all of them live in Altru alongside the shows
How to Review Your Contact List Before You Send
A contact list is only useful if it’s accurate. Old email addresses bounce, duplicate records mean people get the same message twice, and contacts who should have been excluded end up on a send they never wanted. Reviewing your list before it goes into a campaign is one of the simplest ways to protect both
How Ticket Availability Is Calculated on the Altru Calendar
The 11:00 slot shows 14 tickets left online. The front desk swears the gallery is already packed. A school group coordinator calls to say their reservation for that same hour isn’t showing up anywhere. All three are looking at the same Altru event, and all three are partly right. The number on a calendar isn’t
