How-to
How to Send Separate Renewal Notices for Upper-Level Altru Members
A Family member and a Director’s Circle member probably shouldn’t get the same renewal letter. One probably joined at the admissions desk to save on a couple of visits. The other is a donor who expects a note that mentions the curator breakfast, the reciprocal benefits, and the tax-deductible portion of their gift. Sending both
How to Offer Auto-Renewing and Monthly Memberships in Altru
“Auto-renewing membership” means different things to different people on a membership team. Before you change anything in Altru, get agreement on which of these you actually want to sell, because each one is set up and supported differently: Annual auto-renew: the member pays once a year, and the card on file is charged again when
How to Customize Altru E-Ticket Templates (and Where They Fall Short)
An e-ticket gets more attention than almost anything else you send. Guests open it in the parking lot, hand their phone to a scanner, and screenshot it for the rest of the family. Yet many Altru e-tickets still look like the default: a logo, a barcode, a block of merge fields, and very little that
How to Report Names and Emails From Altru Web Form Sales
Someone in marketing asks for “everyone who bought tickets online last month, with their email.” It sounds like a five-minute job. In Altru it can turn into an afternoon, because the information is there but spread across the order, the constituent record, and the way your web forms create records. This guide covers where the
How to Reset a Password in Altru (Staff and Patron Accounts)
“I can’t get into Altru” can mean two very different problems. One is a staff member who can’t sign in to the Altru application itself. The other is a member or donor who can’t log in to their online account on your website to renew or buy tickets. The fixes don’t overlap much, so start
Digital Membership Cards for Altru: Apple and Google Wallet
Members already carry their phones to the gate. Their plastic or printed membership card is in a drawer at home, or it went through the wash. A card that lives in Apple Wallet or Google Wallet fixes that, and it also gives your organization a small, permanent spot on the member’s phone that shows their
How to Email Tickets from Altru Daily Sales and Advance Sales
A caller books four tickets for Saturday’s 11:00 entry. Your phone agent takes the card, completes the order in Advance Sales, and then has to answer one question: “How do I get my tickets?” If the answer is “pick them up at will call,” you’ve just added someone to the will-call line on their visit
How to Report on Appeal Mailing Results in Altru, Including Online Gifts
The year-end letter went out to 4,000 households. The board wants to know what it raised. You run the appeal report, and the number looks low. Then someone from development mentions three donors who said they “gave online after getting the letter.” Those gifts are in Altru. They just aren’t in the report. Appeal reporting
How to Send Automatic Reminder Emails Before a Visit or Event in Altru
A guest buys timed tickets for a Saturday morning six weeks out. By the time Saturday arrives, the confirmation email is buried, they’ve forgotten the entry time, and they show up at noon asking why their 10:00 slot “didn’t work.” A short reminder two days before the visit prevents most of that. The catch is
Why Scanning a Ticket Doesn’t Always Check In Altru Registrants
Someone scans a barcode at the door, the scanner beeps green, and the guest walks in. Then a week later the education coordinator pulls the attendee list for a workshop and half the people who were plainly in the room show as “registered” but not “attended.” Somebody now has to tick boxes by hand from
