How-to
How to Capture Relationships from Altru Web Forms
A family buys a household membership online. Two adults, two kids, one payment. When the record lands in Altru, you get a constituent for the person who paid and, depending on the form, a list of names on the membership. What you usually don’t get is the part your development team cares about: that the
How to Sell Separate Member and Non-Member Tickets in Altru
There are really three ways to give members a different ticket than the general public in Altru: a member price type on the same program, a member discount applied at the time of sale, or a completely separate program or event that only members can book. Each one behaves differently for capacity, online sales, and
Using an iPad or Tablet as a Mobile Point of Sale with Altru
The garden plant sale moves to the lawn. The zoo opens a second gate for a holiday lights event. Someone at the aquarium wants to sell memberships in the line that wraps around the building. Each time, the same question comes up: can we just hand a staff member an iPad and have them sell
How to Connect Altru Queries to Excel and Power BI with OData
Altru’s built-in reports cover the daily questions, but sooner or later someone asks for a membership trend line beside attendance, or a board dashboard that refreshes itself. That’s when people start asking whether Altru data can go straight into Excel or Power BI. OData is the usual answer: Blackbaud’s platform can publish the results of
How to Run a Waitlist for Sold-Out Programs and Events in Altru
Your spring camp sells out in a day. Within a week, the phones are full of parents asking to be “put on the list,” and someone at the front desk is keeping that list on a sticky note. Then a family cancels, and nobody is sure who asked first. Altru doesn’t give you a dedicated
How to Record Facebook and Social Media Donations in Altru
A supporter runs a birthday fundraiser on Facebook, forty friends chip in, and a few weeks later a single deposit lands in your bank account with a report attached. Finance wants it posted. Development wants every donor thanked. The person who organized the fundraiser wants to know you noticed. Altru can handle all three, but
How to Collect Tribute Gifts Online in Altru: Forms, Fields, and Follow-Up
Memorial and honor gifts arrive at odd hours. Someone reads an obituary at 11 p.m., sees “in lieu of flowers, please give to the zoo,” and goes straight to your website. Whatever your online donation page asks them at that point decides whether your development team gets a clean tribute record the next morning or
How to Transfer a Membership to Another Constituent in Altru
A couple divorces and the membership should stay with one of them. A grandparent bought a family membership for a daughter, but the cashier attached it to the grandparent’s record. A member passes away and their partner asks to keep visiting. Each of these sounds like a simple “move it to the other person” request,
What POS Hardware Works with Altru? A Device-by-Device Guide
Shopping for front-desk hardware for Altru is harder than it should be. Altru runs in a web browser, so you might expect any printer or scanner to work. Mostly that’s true. The exceptions are the devices that need to talk to Altru directly: ticket printers, receipt printers that trigger a cash drawer, and anything that
How to Handle Gender Options and Pronouns in Altru Constituent Records
Gender is an easy field to fill in at the membership desk and a hard one to change once it’s there. Constituent records in Altru carry a gender value with a short, fixed set of choices. The newer options people now expect, like nonbinary, another identity, or “prefer not to say,” usually aren’t among them.
