How-to
Changing Registration Options Across Multiple Events in Altru
Take a lecture series with eight sessions, or a summer camp split into weekly sessions. Each one is its own event in Altru with its own registration options. Then the member price changes, or you add a “bring a guest” option, or a deadline moves. You open the first event, make the change, save it,
How to Handle Multiple Refunds on the Same Item in Altru
A school group books 40 student tickets. A week out, five students drop. You refund those five. Then on the morning of the visit, three more don’t show, and the teacher asks for money back on those too. You open the same order, go to refund the same ticket line again, and Altru may not
How to Take Partial Payments and Deposits on Altru Advance Sales
A school calls in March to book a special evening program for June. They want to hold the date with a deposit now and pay the rest after their board approves the budget. That’s a reasonable ask, and it’s also where advance sales in Altru starts to feel like the wrong tool. Advance sales is
How to Design a Timed Ticketing Page That Works for Altru Visitors
A visitor who lands on your timed ticketing page has three questions: can I come on the day I want, at what time, and what will it cost my group? A good page answers all three before they scroll. A weak one makes them pick a ticket type, then a date, then find out the
Why Altru Won’t Email a Receipt or Ticket (and How to Find the Cause)
A guest buys two tickets at the counter, asks for them by email, and nothing shows up. Or a donor calls asking where their receipt is. When Altru won’t email a receipt or ticket, staff usually blame the whole system. In practice the cause almost always falls into one of three buckets: the email was
Adding County and Member Breakdowns to Altru ZIP Code Reporting
A county commissioner asks how many of your visitors live in their county. A state grant wants attendance broken out by county, with members shown separately. Your Altru ZIP code numbers are a good starting point, but ZIP codes don’t line up with county lines, and the standard report may not split members from everyone
How to Send Altru Members a Direct Membership Renewal Link
A renewal email works best when the member clicks once and lands on their renewal, with their name, level, and expiration already showing. The weak version is a link to a general membership page where they have to pick a level again, re-type their address, and hope the payment attaches to the right record. That
How to Add Setup, Cleanup and Staffing Notes to Altru Program Events
A 10:00 school program is not a 10:00 job. Someone has to set chairs out at 9:30, a docent has to be assigned, and the room needs to be clear before the 11:30 birthday party arrives. Altru knows the 10:00 part. It holds the program, the event date and time, the location, the capacity and
Handling the Penny Shortage in Altru Cash Transactions
A family buys two adult tickets and a child ticket, the total comes to $41.83, and they hand over a fifty. Your cashier has a drawer with three pennies in it. With the U.S. Mint no longer producing new pennies, that moment is getting more common at admissions desks and gift shops, and Altru doesn’t
How to Pre-Fill Altru Registration Forms for Logged-In Patrons
A parent logs in to your website, clicks through to sign their daughter up for a summer camp session, and is handed a blank form asking for their name, email, address, and phone number. The same details they used to create the login five minutes earlier. Some finish it. Some abandon it. A few type
