How-to
How to Edit, Void, or Correct a Refund in Altru
A cashier refunds the wrong order. A volunteer processes a refund twice. A guest disputes a charge, gets a refund through the card processor, and then someone also refunds them in Altru. Whichever way it happened, you now have a refund in Altru that shouldn’t be there, and the obvious move of opening it and
How to Record Raffle Ticket Sales in Altru After the Event
The raffle went well. Now there’s a cash box count, a stack of ticket stubs with names and phone numbers, maybe a card reader report, and someone in finance asking when it will show up in Altru. Altru has no raffle-specific module, so getting this in cleanly comes down to a few decisions you make
How to Send Acknowledgement Emails for Altru Daily and Advance Sales
A family buys four tickets online and gets a tidy confirmation within a minute. The family behind them in line buys the same four tickets at the admissions window and walks away with a paper receipt. A school coordinator books a field trip over the phone and gets nothing at all until someone remembers to
Gift Acknowledgment Best Practices in Altru: Meeting a 48-Hour Standard
A donor who gives on Tuesday and hears nothing until three weeks later rarely complains. They just give a little less warmly the next time. Getting a thank-you out within two business days is one of the cheapest ways a museum, zoo, or garden can protect its donor relationships. It’s also one of the first
How to Remove Duplicate Emails, Addresses, and Phones on One Altru Record
Open a long-time member’s constituent record and you may find three copies of the same email address, two versions of their street address (one says “St.”, one says “Street”), and a phone number listed twice with different formatting. Nothing is technically broken, but it makes the record harder to read, it can send mail to
How to Manage Admission Capacity in Altru: Timed Entry and Desk Limits
“How many people can we let in right now?” sounds like a question your ticketing system should answer on its own. In Altru, the answer depends on how you sell admission. Altru can enforce a hard cap on some kinds of tickets. For others, it only reports what you have sold and leaves the stopping
How to Partially Refund an Event Package in Altru
A family buys your holiday package: evening lights admission, a cocoa-and-cookies add-on, and a parking pass, all sold together at one price. The day before, they call to say they drove separately and won’t need parking. They want the parking money back and to keep everything else. That sounds like a two-minute fix. In Altru
SwipeTrack and Altru: Evaluating Contactless Payments and Digital Cards
Tap-to-pay readers and phone-based membership cards are two different problems that often get bundled into one vendor conversation. SwipeTrack, sometimes discussed alongside the Xtrulink name, is one of the vendors that comes up when organizations shop for card readers and check-in tools. Whether any vendor like that is a good fit for an Altru site
How to Limit an Altru Promo Code to Specific Membership Levels
You want to run “20% off Family and above” for a spring drive, or give teachers a code that only works on the Educator level. The trouble is that a discount in Altru doesn’t naturally know which level someone picked. Once a code is valid for a membership program, the safe assumption is that it
How to Issue Partial Refunds in Altru for Events and Web Orders
A family buys four tickets online for a special evening event. One child gets sick, so three people come and the parent emails asking for one ticket back. That sounds like a two-minute job. In Altru it can turn into a much longer one. Refunding a whole order is simple; refunding part of one depends
