How-to
Altru Preregistered Programs: Where the Options Button Went and What to Do
You ring up a daily admission ticket in Altru and there’s an Options button for adjusting the line. Then you ring up a ticket to a preregistered program, like a scheduled tour, a camp session or a timed workshop, and the button you were counting on isn’t there, or it doesn’t offer what you need.
How to Set Up Free or $0 Memberships in Altru
Free memberships show up in more places than people expect: board members, volunteers who hit their hours, staff, a library pass partnership, a community access program for families on public assistance, a thank-you for a major donor. The question is rarely “can we give this away?” It’s “how do we record it in Altru so
How to Discount Flat-Rate Group Reservations in Altru
A school district books the same field-trip package every spring. This year their coordinator asks for 10% off because they’re bringing three extra buses. The reservation is priced at a flat rate, and when you go to apply the discount you’d use for a per-person booking, it either isn’t offered or doesn’t change the total
How to Price Altru Membership Levels by the Number of People Admitted
“Family” means something different to every household that walks up to your desk. One family is two parents and a toddler. Another is a grandparent, two kids, and a rotating cast of cousins. When membership levels are named for who someone is (Individual, Dual, Family) instead of how many people walk in, staff end up
How to Sell Pay-What-You-Can Event Tickets in Altru
Pay-what-you-can pricing sounds simple: the guest picks a number and you take it. Altru is built around fixed prices, though. Every event price type has a set amount, and every sale has to land somewhere in revenue. So the work is less about finding a hidden “open amount” setting and more about choosing a structure
How to Exchange Altru Tickets for a Different Program
A family booked the 11:00 planetarium show, but when they arrive they’d rather spend that hour at the behind-the-scenes animal encounter. Same day, similar price. It sounds like a simple swap. In Altru it often isn’t, because the two are different programs, and moving a guest to another time of the same program is a
How to Send Zoom Links to Virtual Event Registrants in Altru
A virtual lecture sells out, everyone gets a receipt, and then twenty minutes before start time the phones light up: “Where’s the link?” The registration worked. The confirmation email just never had the one piece of information the guest actually needed. Getting a Zoom (or Teams, or Google Meet) link into the hands of Altru
How to Send a Separate Acknowledgement Email for Altru Gift Memberships
Someone buys a membership for their sister’s birthday. A few minutes later they get an email that says “Welcome to the museum, your membership is now active,” addressed to them, listing benefits they will never use. Meanwhile the sister, the actual member, hears nothing until a card shows up, if it shows up at all.
Using a Payment Processor Other Than BBMS With Altru: Your Options
The short answer: for card payments that Altru itself processes (the register, web forms, and payments keyed into revenue), Blackbaud Merchant Services is the processor Altru is built around, and you can’t point that integration at Stripe, Square, your bank’s processor, or anyone else. (Confirm this for your own contract with Blackbaud, since processing options
How to Email a Refund Receipt to Guests and Donors in Altru
A guest calls three days after a refund and asks for proof it went through. The card statement doesn’t show it yet, their employer wants documentation for an expense report, or they simply want something in writing. Your staff processed the refund correctly in Altru, but now someone has to produce a receipt and get
