How-to
Preregistered vs Scheduled Programs in Altru: Which One to Use
Altru gives you more than one way to set up something that happens at a set time, and choosing the wrong one tends to show up months later: a summer camp you can’t pull a roster for, or a planetarium show that makes cashiers type in a name for every ticket. Choosing between a preregistered
How to Let Schools and Groups Book Visits Online with Altru
A fourth-grade teacher emails in September asking to bring 64 students and 8 chaperones on a Tuesday in November. Your group sales coordinator replies, checks capacity, builds the reservation in Altru, sends a confirmation, chases a deposit, and then updates the headcount twice before the bus arrives. Multiply that by every school, scout troop, senior
How to Send a Post-Visit Email After a Ticket Is Scanned in Altru
The best time to ask a visitor how their day went is the morning after, while they still remember the exhibit that was closed and the café line that moved fast. The trouble is that a ticket scan at your gate is an attendance event, not a marketing event. Altru records that the visit happened,
Adding Merchandise Buttons to Altru Daily Sales (and Naming Items Well)
Admission sells itself at the desk: the ticket buttons are right there, and cashiers tap them without thinking. Merchandise is different. When the only way to ring up a water bottle or a trail map is to search an item list, staff slow down, guess at names, or skip the sale and take cash “to
How to Fix Altru Login Issues, Including Safari Sign-In Loops
Altru login trouble almost always falls into one of a few causes: the browser, the account, a saved link, or Blackbaud’s side of the connection. Very few of them mean something is wrong with your Altru database. The fastest fix comes from working out which one you have before you start clearing everything and resetting
How to Customize the Look of Altru Web Forms (and Where the Limits Are)
Your website looks like your organization: your photography, your fonts, your colors. Then a visitor clicks “Buy tickets” or “Join” and lands on an Altru web form that looks like it belongs to someone else. Some visitors hesitate at that point, and a few leave. For anyone who manages both the website and Altru, that
How to Report on Which Promo Code a Customer Used in Altru
A partner newsletter goes out with a code for $5 off admission. Three weeks later the marketing director asks a simple question: how many people used it, and who were they? It sounds like a two-minute query. In Altru it often isn’t, and knowing why saves a lot of digging. The short version Altru reliably
How to Email All Registrants of an Event in Altru
The lecture speaker’s flight is delayed and the start time needs to move by an hour. Or the garden tour is now meeting at the north gate. Either way, you need to reach every person registered for that one event, today, and you want to do it from the data you already have in Altru.
How to Run Black Friday Online Discount Codes in Altru
A Black Friday code looks simple from the outside: type it in, the price drops. Behind it in Altru sits a discount, the rules for what it applies to and when, and the reporting you’ll want in December when someone asks whether the sale was worth it. Get those three right before the code goes
Collecting Children’s Names and Birthdates on Altru Membership Forms
A family membership that says “2 adults + children” tells you almost nothing about the kids. You can’t send a birthday card, invite eight-year-olds to the right camp, or check whether a “child” on the card is now 19 and should be on an adult level. Getting those names and birthdates into Altru at the
