Invite our support and implementation team to your Altru Account
You will need to provide access to our support team so that we can assist you in creating the Altru queries necessary for our product integrations and data backups. Follow the steps below.
Step 1: Application users
- Go to your Altru account and click “Administration”.
- Click on “Application User”.
- Click on the “Add” button when the dialog box appears.
Step 2: Invite
- Enter name: Social Good
- Enter email: team@socialgoodsoftware.com
- Select roles from the chart below for the account.
- Click on “Save & Invite”.
| Role name | Description |
|---|---|
| Attribute Categories | Create categories |
| Code Tables | Access code tables |
| Development Data Entry | Update records |
| Guest Services Manager | eTickets, test Advanced Sales in the portal |
| Marketing Manager | Create queries |
| Membership Manager | Access the membership record |
| Web Forms Administrator | Access the membership record |
| Ticket Seller | Reads and writes access for tickets |
At this point, our support team will be able to assist you with any support-related questions.
