How-to
How Secure Are Altru Web Forms? What Blackbaud Covers and What You Do
The honest answer is that it depends less on Altru’s forms than on everything around them. The payment piece of an Altru web form is handled by Blackbaud’s hosted infrastructure and its payment processing, which is built to card-industry standards. The weak spots, when there are any, usually sit on your side: the website page
How to Write Altru Policies, Procedures, and a Confidentiality Agreement
Altru holds your members’ home addresses, giving history, payment activity, and sometimes notes about family situations or major gift conversations. It also gets touched by a lot of people: membership staff, development, the front desk, seasonal admissions workers, finance, and sometimes volunteers. Without written rules, each of those groups invents its own way of entering
How to Staff Altru Administration: Roles, Structure, and Hiring
Altru looks like a ticketing system from the front desk, but behind it sits a full constituent database: memberships, donations, households, events, revenue, and the queries everyone else depends on. When the person who quietly kept all of that running gives notice, many organizations find out how much of the job was never written down.
How to Fix Altru MFA Login Problems: Frozen Screens, Bad Codes, Lost Phones
The code is typed in, the spinner keeps going, and Altru never loads. Or a new hire is told to “open your authenticator app” and has no idea which app or why. Multi-factor sign-in trips up most Altru shops at least once. Usually the cause is something mundane on the device or in the browser,
How to Query Membership, Corporate, and Foundation Acknowledgments in Altru
Acknowledgment letters look like one job until you try to pull the list. A family renewing at the Contributor level, a bank sponsoring your summer camp, and a family foundation funding a conservation program all need a thank-you. They need different letters, different signers, and often different addresses. The query behind each one has to
How to Query Scheduled Program Events for Accounting in Altru
Accountants and Altru tend to talk past each other on scheduled programs. The finance office asks, “How much did we earn from the October workshops?” Altru answers most naturally with, “Here’s what we sold in October.” Those are two different numbers, and a query built for one will quietly give the wrong answer to the
How to Query an Altru Fund with Donor Addresses and Emails
The request usually sounds simple: “Can you pull everyone who gave to the education fund, with their mailing address and email?” Then the first attempt comes back with the same donor listed six times, half the emails blank, and a few addresses for people who moved two years ago. A fund query in Altru isn’t
How to Report on Inquiries in Altru: Queries, Conversion, and Cleanup
Someone in development asks, “How many group sales inquiries did we get last quarter, and how many turned into bookings?” It sounds like a one-report question. In Altru it usually isn’t, because the answer depends almost entirely on where your organization records an inquiry in the first place. This guide covers how to pin that
How to Set Up Inquiry Forms for Altru: Options and Tradeoffs
Group visit requests, birthday party questions, field trip interest, volunteer sign-ups, “can we film here?” emails. Every museum, zoo, and garden gets a steady stream of inquiries, and sooner or later someone asks: can we just collect these through an Altru form so the information lands in our database? The honest answer is that Altru’s
How to Track Attendance for Daily Admission Programs in Altru
Scheduled programs are easy to count in Altru: there’s an event, it has a time and a capacity, and you can see who bought a seat. Daily admission is looser by design. A ticket is good for a date, not a time slot, so there’s no event record collecting attendees the way a tour or
