Altru pain points
Removing or Adding a Resource After a Group Checks In to Altru
The school bus pulls in, the group is checked in, and then the teacher mentions that they’re skipping the planetarium show and no longer need the second classroom. Now the reservation in Altru says one thing and the day is going another. The planetarium seats are still held, the classroom still shows as booked, and
How to Get a Date Range Out of the Altru Inventory Report
Month-end close comes around and finance asks a simple question about the gift shop: what was on the shelf on the first of the month, what sold, and what’s left? You open the Altru inventory report, look for a start date and an end date, and find that the report mostly tells you what’s on
How to Customize Altru Canned Reports (and Get More Detail)
The board wants last month’s membership numbers broken out by level and by ZIP code. Altru’s standard membership report gets you halfway, the layout is locked, and the column you need isn’t on it. Every Altru administrator hits this at some point. The short version: the canned reports in Altru are built to be run,
How to Price Camp Add-Ons Like Extended Care and Lunch in Altru
Camp registration forms usually ask about more than allergies and pickup contacts. “Do you need before-care?” “Add a lunch plan?” “Camp T-shirt?” Each of those answers carries a price, and families expect the total to update when they say yes. In Altru, it usually doesn’t. This article covers why, the setups that do work, and
How to Send Pledge Installment Reminders from Altru
Picture a donor who makes a capital campaign pledge payable in quarterly installments. The first payment arrives on time. The second slips by a few weeks because nobody reminded them it was due, and by the time anyone notices, someone on the development team is making an awkward phone call. A short note a month
How to Capture Updated Addresses from Online Sales in Altru
A longtime member moves across town, buys two tickets online, and types her new address into the checkout. Six weeks later, her renewal notice goes to the old house. Nobody did anything wrong at the desk. The new address simply never made it onto the constituent record your mailings pull from. This happens a lot
Buying More Than One Altru Membership in a Single Online Order
Every holiday season it happens again: a grandparent wants to buy family memberships for three of their adult children, or a parent wants one for themselves and a separate one for a college student. They go to your website and find they can only put one membership through per checkout. Some of them complete three
How to Fix the Group Type on a Checked-In Altru Group Reservation
A school bus pulls in, the coordinator checks the group in, and an hour later someone notices the reservation was booked as a general adult tour instead of a school group. Now the attendance report, the education department’s numbers, and possibly the pricing are all off, and the group type field won’t let you change
How to Set Up Altru Daily Sales Buttons and Layout for Faster Checkout
The Daily Sales screen is where your cashiers spend their whole shift, so its layout matters more than almost any other Altru setting. A ticket seller who has to hunt for “Child Admission” behind three rows of program buttons is slower, makes more mistakes, and rings up the wrong price more often. The good news
How to Accept Online Pledge Payments in Altru Without Losing Track
A donor commits $5,000 over two years, paid quarterly. The pledge is in Altru, the reminder letter goes out, and the donor writes back: “Can I just pay this online?” It’s a fair question, and it’s where a lot of development offices discover a gap between taking a gift and taking a payment on a
