Altru pain points
How to Turn a Group Sales Overpayment Into a Donation in Altru
A school books a field trip for 60 students, sends a check for the full quote, and then 48 kids show up. The teacher says, “Keep the difference, it’s a gift.” Now you have a group sales order that is overpaid, money that is really a donation, and a deposit that has to balance. The
Customizing the Special Event Registration Screen in Altru
A gala needs meal choices and table assignments. A members’ preview night needs to know who is bringing a plus-one. A lecture series just needs a name and an email. Altru handles all three as special events, and the registration screen staff see looks largely the same each time. That’s where the frustration starts. The
Can You Customize the Add a Membership Screen in Altru? Workarounds
The short answer: you can’t redesign it. Altru is hosted software, and as far as we know it doesn’t give administrators a layout editor for the screen staff use to add a membership. You can’t drag fields around, hide the ones you never use, rename labels, or add your own required fields to that form.
How to Separate Program Event and Special Event Registrants in Altru
Altru uses the word “event” for two quite different things. A program event is a scheduled occurrence of something you sell tickets to, like a summer camp session, a guided tour, or a planetarium show, and it’s sold through daily sales, advance sales, or group sales. A special event is a gala, a members’ preview
How to Get Altru Payment Dates to Default to Today at the Register
A wrong payment date rarely gets caught at the register. It shows up days later, when the deposit doesn’t match the drawer, a membership starts on the wrong day, or a gift lands in the previous fiscal month. By then the cashier who keyed it has gone home, and someone in finance is tracing a
How to Get Solicitor Credit on Online Sales in Altru
A board member sends a personal email to twenty friends asking them to join at the patron level. Twelve of them do, all through your website. A month later the development director runs a solicitor report to thank the board member, and the report shows zero. The money is in Altru. The credit isn’t. That
How to Record a Reason When Refunding a Group Sale in Altru
A school cancels its field trip three days out. You refund part of the deposit, keep a cancellation fee, and six months later someone in finance asks why that group’s revenue looks the way it does. The refund is in Altru. The reason for it lives in somebody’s inbox, if it lives anywhere. Group sales
Giving One Registrant Multiple Registration Options in Altru
A donor signs up for your spring lecture series. She wants the lecture, the reception afterward, and a seat at the members-only dinner. In your head that is one person with three choices. In Altru, an event registrant is usually tied to a single registration option for that event, so the second and third choices
Handling Multiple Hosts for Altru Program and Event Registrations
Two board members split a table at the gala. A family registers for a members-only camp night, and both parents want to be the contact. A corporate sponsor sends three managers, each bringing their own guests. In every case the real-world party has more than one “host,” and Altru’s registration model expects just one. This
How to Report on Everything on the Altru Organization Calendar
The organization calendar in Altru is a good place to see what’s happening across the building: public events, scheduled programs, private rentals, and other items your staff have put on it. Then someone asks for “everything on the calendar next quarter” as a spreadsheet, and you find out the calendar is built for looking at,
