Altru pain points
Why the Altru Organization Calendar Resets, and How to Work Around It
You set the organization calendar the way you like it: the right view, the right range, only the event categories and locations you care about. You go file a membership, come back, and it has snapped back to the default. Log out at the end of the day and it definitely won’t be there tomorrow.
How to Build a Big-Picture Events Calendar Around Blackbaud Altru
Ask five departments at a museum or zoo what’s happening next month and you’ll get five calendars. Education has school programs. Development has the gala and a donor preview. Visitor services has timed admission and a members’ morning. Facilities has a rental in the event hall. Marketing has a spreadsheet trying to keep up with
How to Handle a Rain Date for a Group Reservation in Altru
A second-grade class is booked for an outdoor garden tour on Thursday. The forecast says thunderstorms. The teacher calls Tuesday asking whether they can “just use the rain date,” and the person who answers the phone opens the group reservation in Altru and finds one date, one set of times, and nowhere obvious to put
How to Capture an Email Address in an Altru Survey Question
Say you add a question to an Altru form, something like “Recipient’s email address” on a gift membership or “Teacher’s email” on a school group booking. People fill it in and the answers get saved. Then you need to email those people, and you find out the answers aren’t on any constituent record. They sit
How to Avoid Room Conflicts Between Programs and Events in Altru
The education team schedules a Saturday homeschool workshop in the classroom wing. Two weeks later, the events coordinator books the same room for a member preview reception. Both look fine on their own. Nobody notices the overlap until the caterer and twenty kids with glue sticks arrive at the same door. Room conflicts like this
How to Report Sales by Workstation in an Altru Sales Order Query
Someone in finance asks a simple question: how much did the second register in the gift shop take in last Saturday, compared with the ticket window by the main entrance? You open a sales order query in Altru, start looking for a workstation field, and find that it’s either buried, named something you didn’t expect,
How to Add or Update Constituents in an Altru Appeal Mailing
The year-end appeal list went to the mail house on Monday. On Wednesday, the development director forwards three names: a new board member, a lapsed donor who just called, and a family whose address was wrong. Can you just add them to the appeal mailing in Altru? And while you’re in there, what happens to
Where to Find “Mark All as Attended” in Altru (and Why It May Be Hidden)
The event is over, sixty people showed up, and you want Altru to reflect that before you run the post-event report. Clicking into each registrant one at a time is not a good use of your evening, so you go looking for the bulk option. It exists, but it’s not always where people expect it,
Registering People for Preregistered Programs in Altru’s Back Office
A parent calls on Monday morning to enroll two kids in next month’s summer camp week. Another family already paid by check at the front desk and needs to be added to the roster. A board member’s grandchild is getting a complimentary spot. None of them came through your website, and all of them have
How to Tell Apart Same-Name, Same-Time Programs in Altru Daily Sales
Two “Behind the Scenes Tour” programs both start at 10:00. One meets at the north gate and is for adults, the other is a family version that starts in the education building. In Altru Daily Sales, the cashier sees two lines that look identical and has to guess. Guess wrong and a family of four
