Altru pain points
How to Find Past Events in Altru Program Forms (and Where They Went)
Last year’s holiday lantern walk sold well, and now someone wants to set up this year’s version “just like last time.” You open the program forms list in Altru to see how the old one was configured, and the event isn’t there. The form still exists, the sales are still in Altru, but the event
How to See a Member’s Last Visit When Selling Tickets in Altru
A member walks up to the admissions desk, hands over a card, and says, “I haven’t been here since spring.” Was that spring of this year or two years ago? Did they come in last weekend with a different family member? The cashier has no idea, because the sales screen is built to sell tickets,
How to Turn Off Gift Memberships on Altru Web Forms
Gift memberships sound like an easy win until the first batch of online gift orders arrives with the purchaser’s address in the recipient fields, a recipient who already has an active membership, or a card nobody knows where to mail. At that point a lot of membership managers want to take the gift option off
How to Set Up Senior and Military Discounts in Altru
Senior and military pricing sounds like one setting. In Altru it’s really three separate decisions: where the discount lives, how a person proves they qualify, and what happens a year later when they renew. Get the first one right and the other two are much easier. This guide covers the options for admission and memberships,
How to Limit Group Bookings by Group Type in Altru
Three school buses on the same Tuesday morning is a scheduling problem. Six is a crowd-control problem. Plenty of museums, zoos, and gardens have a rule like “no more than four school groups per day” or “one camp group per gallery slot,” and they want Altru to enforce it at the moment a group is
How to Build an Advanced Ticket Seller Role in Altru
Your front desk sells tickets all day. Then a member walks up, says they moved, and wants their address fixed and their card reprinted. Or they want to upgrade from Individual to Family before they go in. The cashier can’t do it, so they flag down a supervisor, and the line stops. The usual quick
How to Filter the Altru Daily Admission Report by Program
The education manager wants to know how many people came through on the general admission program yesterday, separate from the after-hours event and the school groups. You open the daily admission report, and everything is rolled together. There’s no obvious way to say “just this one program.” That’s a common frustration with Altru’s standard admission
How to Add Fields to the Altru Daily Reservation Report
The daily reservation report is the sheet group sales staff print each morning so the floor knows which school buses, tour groups, and private events are coming in. It works until someone asks for one more column. Maybe it’s an allergy note, the chaperone count, a bus company, a teacher’s cell phone, or whether the
How to Edit or Delete an Altru Query Created by a Former Employee
Someone leaves, and six months later you open the membership lapse query everyone relies on, try to add one field, and Altru won’t let you save it. Or you’re cleaning up the query list and can’t delete a pile of half-finished queries named “test2” and “Sarah DO NOT USE.” Either way the cause is the
How to Rename a Smart Field That’s Used in an Altru Query
Smart field names tend to be written once, in a hurry, by whoever built the field: “Last Gift Amt 2,” “Mbr Exp NEW,” “Test – do not use.” Two years later that field powers a dozen queries, and when you try to give it a sensible name, Altru won’t let you edit it, or warns
