Altru pain points
How to Limit Marketing Survey Prompts on Certain Sales in Altru
A school group of forty walks in, the chaperone pays for everything at once, and the register stops to ask for a ZIP code and “How did you hear about us?” Then a staff member buys a comp pass for a contractor and gets the same prompt. Neither answer means anything, but both end up
How to Capture and Show Membership Numbers on Altru Membership Web Forms
A member renews online, types their name a little differently than last year, uses a new email address, and the transaction lands on a brand-new constituent record instead of the existing one. Now there are two memberships, one lapsed and one active, and the member’s card number doesn’t match anything they see in their confirmation.
How to Print Tickets for Group Sales Reservations in Altru
A school bus pulls up with 58 fourth graders, six chaperones, and a teacher holding a confirmation email. Someone at admissions needs to get all 64 people through the gate, and the question is whether you hand over a stack of printed tickets, a single group pass, or just a headcount on a clipboard. Altru
How to Keep Non-Members From Buying Member Prices on Altru Web Forms
You set up a “Member Adult” price type at a lower rate, add it to your online ticketing form, and within a week someone who has never been a member buys four of them. Now the gate staff have to choose between turning a family away and quietly eating the difference. Neither is a good
How to Let Altru Members View and Update Their Contact Info Online
A member moves across town, gets a new email address, and keeps getting renewal notices at the old one. Eventually they call, someone at the desk types the new address into the constituent record, and with luck it’s spelled right. Multiply that by a few thousand households and you can see why so many membership
How to Edit, Void, or Correct a Refund in Altru
A cashier refunds the wrong order. A volunteer processes a refund twice. A guest disputes a charge, gets a refund through the card processor, and then someone also refunds them in Altru. Whichever way it happened, you now have a refund in Altru that shouldn’t be there, and the obvious move of opening it and
How to Send Acknowledgement Emails for Altru Daily and Advance Sales
A family buys four tickets online and gets a tidy confirmation within a minute. The family behind them in line buys the same four tickets at the admissions window and walks away with a paper receipt. A school coordinator books a field trip over the phone and gets nothing at all until someone remembers to
How to Remove Duplicate Emails, Addresses, and Phones on One Altru Record
Open a long-time member’s constituent record and you may find three copies of the same email address, two versions of their street address (one says “St.”, one says “Street”), and a phone number listed twice with different formatting. Nothing is technically broken, but it makes the record harder to read, it can send mail to
How to Partially Refund an Event Package in Altru
A family buys your holiday package: evening lights admission, a cocoa-and-cookies add-on, and a parking pass, all sold together at one price. The day before, they call to say they drove separately and won’t need parking. They want the parking money back and to keep everything else. That sounds like a two-minute fix. In Altru
How to Limit an Altru Promo Code to Specific Membership Levels
You want to run “20% off Family and above” for a spring drive, or give teachers a code that only works on the Educator level. The trouble is that a discount in Altru doesn’t naturally know which level someone picked. Once a code is valid for a membership program, the safe assumption is that it
