Altru pain points
Changing Registration Options Across Multiple Events in Altru
Take a lecture series with eight sessions, or a summer camp split into weekly sessions. Each one is its own event in Altru with its own registration options. Then the member price changes, or you add a “bring a guest” option, or a deadline moves. You open the first event, make the change, save it,
How to Handle Multiple Refunds on the Same Item in Altru
A school group books 40 student tickets. A week out, five students drop. You refund those five. Then on the morning of the visit, three more don’t show, and the teacher asks for money back on those too. You open the same order, go to refund the same ticket line again, and Altru may not
How to Take Partial Payments and Deposits on Altru Advance Sales
A school calls in March to book a special evening program for June. They want to hold the date with a deposit now and pay the rest after their board approves the budget. That’s a reasonable ask, and it’s also where advance sales in Altru starts to feel like the wrong tool. Advance sales is
Adding County and Member Breakdowns to Altru ZIP Code Reporting
A county commissioner asks how many of your visitors live in their county. A state grant wants attendance broken out by county, with members shown separately. Your Altru ZIP code numbers are a good starting point, but ZIP codes don’t line up with county lines, and the standard report may not split members from everyone
How to Add Setup, Cleanup and Staffing Notes to Altru Program Events
A 10:00 school program is not a 10:00 job. Someone has to set chairs out at 9:30, a docent has to be assigned, and the room needs to be clear before the 11:30 birthday party arrives. Altru knows the 10:00 part. It holds the program, the event date and time, the location, the capacity and
How to Pre-Fill Altru Registration Forms for Logged-In Patrons
A parent logs in to your website, clicks through to sign their daughter up for a summer camp session, and is handed a blank form asking for their name, email, address, and phone number. The same details they used to create the login five minutes earlier. Some finish it. Some abandon it. A few type
How to Record Daily Admission for a Previous Date in Altru
The register went down Saturday afternoon, so the desk switched to a paper tally and a card reader that wasn’t connected to Altru. It’s now Monday and someone has to get Saturday’s visitors from that tally sheet into the system. Ring them up in daily sales today and Saturday looks empty while Monday looks like
How to Register for Multiple Program Events at Once in Altru
A parent wants to sign two kids up for four Saturday workshops. In many Altru setups that turns into eight separate selections, eight sets of registrant details, and a good chance one of the kids ends up on the wrong date. The registrations go through, but the experience is slow for the family and messy
How to Extend Altru Membership Expiration Dates in Bulk After a Closure
Closures happen. A burst pipe shuts the galleries for six weeks, a hurricane closes the zoo for a month, a public health order keeps the gates locked for a season. Members paid for a year of visits, and the fair thing to do is give them the time back. The hard part is doing it
How to Get Your Altru Schedule into Outlook or Google Calendar
Your education coordinator lives in Outlook. Your facilities lead lives in Google Calendar. The school tours, private rentals, and evening programs all live in Altru. Sooner or later someone asks, “Can’t we just get the Altru schedule into my calendar?” The short answer is yes, but probably as an export you refresh rather than a
