Altru pain points
How to Restrict Ticket Delivery Methods by Program in Altru
Some programs can’t be fulfilled every way a ticket can be delivered. A behind-the-scenes tour with a waiver and a check-in list shouldn’t go out by mail. A gala seat that comes with a printed packet shouldn’t be a print-at-home ticket. A school program that a teacher books in advance probably needs a street address,
How to Sell and Track Gift Cards and Gift Certificates in Altru
Every December somebody at the admissions desk gets asked, “Do you sell gift cards?” Altru doesn’t give you a clear answer. As far as we know it has no built-in gift card or gift certificate feature with a stored balance that a guest can spend down over several visits. So any organization that sells them
How to Print Barcode Labels for Altru Merchandise, Including Small Tags
A new shipment of plush animals, enamel pins, and exhibit catalogs arrives at the gift shop the week before a big opening. Every piece needs a price tag the register can scan, and the tags have to fit on a keychain as well as a coffee-table book. Getting there with Altru comes down to one
How to Get Alerts for Unresolved Online Sales in Altru
A member renews online on a Friday night. The payment goes through, but the transaction lands in the pile of online sales waiting for staff to match the buyer to a constituent record and finish processing. Nobody looks at that pile until Tuesday. By then the member has tried to use their card at the
How to Handle Program Category Colors on the Altru Event Calendar
The Altru event calendar color-codes events by program category, which is useful right up until two categories land on nearly the same shade, or you add a tenth category and run out of colors that are easy to tell apart. Then the calendar stops answering the one question staff open it for: “what kind of
How to Sell Memberships on a Tablet or Self-Serve Kiosk with Altru
A family is in line at admissions doing the math: two adults, three kids, a second visit planned next month. A membership is the better deal, but the line is long and the cashier is busy. A tablet near the entrance where they could join on their own sounds like an obvious fix. With Altru,
How to Track Tasks and Follow-Up Reminders in Altru
A school calls to book a field trip for 60 students and promises a deposit by Friday. A donor mentions at a member event that they’d like a call about naming a bench. A vendor needs final headcount for the gala two weeks out. Each of these is a small promise, and each one lives
Altru Membership Renewals: Why Late Renewals Lose Months (and How to Fix It)
A member’s card expired in March. They come back in July and renew. In Altru, the new term often runs from the old expiration date, so their “one-year” membership expires next March. They paid for twelve months and got eight. That conversation usually ends up at the front desk. Most membership teams expect a renewal
Altru Membership Promotions: What They Do and Where They Fall Short
Marketing wants a spring offer: 20% off Family memberships, new members only, online only, through May. It’s a reasonable ask. Whether Altru’s membership promotions can do all of it, some of it, or none of it depends on how specific the offer is, and it’s much better to find that out in planning than after
Why Altru Membership Card Dates Don’t Match Membership Expiration
A member hands over a card at admissions that says it expired last month. Staff look the person up in Altru and the membership is active through next spring. Which one is right? Almost always the membership. The card is a separate record that carries its own date, and that date doesn’t automatically move when
