Altru pain points
How to Embed Altru Web Forms on Your Website: Links, Iframes, and Limits
You’ve built a membership or donation form in Altru, it works, and now the web team wants it to sit inside your own site instead of sending visitors off to a page that looks nothing like the rest of it. The question sounds simple: where’s the embed code? The honest answer is that it depends
How to Set Ticket Fees by Program and Sales Method in Altru
A convenience fee that makes sense on a Saturday general admission ticket can feel wrong on a free member preview, a school field trip, or a sold-out fundraiser. Fee policy at most cultural organizations isn’t one rule. It’s a set of rules that vary by what’s being sold and how it’s being sold. The challenge
How to Print Altru Membership Cards and Letters in the Same Order
The cards come off the printer in one order and the letters come off in another. Now someone is standing at a folding table, matching “Alvarez, M.” on a card to “Alvarez, M.” on a letter, two hundred times, and hoping nobody’s card ends up in a stranger’s envelope. That’s the mailing day this article
How to Split One Payment Across Multiple Group Reservations in Altru
A school district mails one check for six field trips. A tour operator wires a single deposit to cover three dates next spring. In group sales the money and the reservations rarely line up one to one. Getting that one payment recorded correctly against several reservations in Altru takes some planning, and moving a payment
How to See Where a Query Is Used in Altru Before You Change It
You open the query list to tidy up and find something called “Members copy 2 FINAL (use this one).” Nobody remembers who built it. It might feed the monthly renewal mailing, or it might be dead weight from three development directors ago. Before you edit or delete it, you want to know one thing: what
How to Collect Custom Registration Info on Altru Special Event Forms
You’re setting up the spring gala, a members’ preview night, or a behind-the-scenes tour. The guest list is the easy part. What you really need is a meal choice, a dietary note, the name of each guest in the party, whether someone uses a wheelchair, or which session they want to attend. Then you open
Where to See Membership Auto-Renewal Status in Altru (and Make It Obvious)
A member calls to ask whether their card will be charged next month. The person who answers opens the constituent record, sees an active membership and an expiration date, and still can’t say for sure whether that membership is set to renew on its own. They put the caller on hold and go digging. That’s
How to Let Members Upgrade Mid-Term Online in Altru
A family buys an Individual membership in January. By May they have a new baby, a grandparent who wants to come along, and a strong opinion that they should have bought the Family level. They want to pay the difference from home on a Sunday night. Whether they can depends less on the payment page
Why Altru Refunds Show as “Order” on the Constituent Record
A guest calls to ask whether their refund went through. You pull up their constituent record, look at recent revenue, and see two lines that both say “Order.” One is the purchase. The other is the refund. Nothing on that summary view says which is which, and with a guest on the phone you’re now
How to Run a New Member Welcome Email Series from Altru
A new member’s first month is when they decide whether the membership was worth it. A short series of emails (a thank-you, a reminder to visit, a nudge toward the perks they haven’t used yet) does a lot of that work for you. The catch is that Altru is built around sending communications to a
