Altru pain points
Selling and Redeeming Gift Certificates at the Altru Front Desk
Gift certificates look simple until the first one comes back. A guest hands over a printed certificate for $40, the cashier rings it through, and nobody can say for sure whether that same number was already used last month at your other entrance. The sale part is easy in Altru. The tracking part is where
How to Print Two Membership Cards on One Letter in Altru
A dual or family membership comes with two cardholders, and the welcome or renewal letter should go out with both cards attached. What tends to come out of the printer instead is two letters, one card each, mailed to the same address. That costs postage, confuses the household, and makes the mailing look careless. The
How to Invite VIP Prospects to Member-Only Events in Altru
Member-only events are some of the best cultivation tools a museum, zoo, or garden has. A members’ preview night or a behind-the-scenes tour shows a prospect exactly what they’d be joining. The catch is the setup: the same rules that keep the event “members only” in Altru also keep out the major-gift prospect, the board
How to Restrict Who Can Use a Membership Promotion in Altru
A “20% off for lapsed members” campaign sounds simple until a current member hears about it at the front desk and asks for the same deal, and the cashier gives it to them. Or a promotion built for one level ends up applied to a different one. Membership promotions in Altru are good at controlling
Going Back a Step in Altru Daily Sales Without a Back Button
A cashier selects the wrong program, or adds tickets for the wrong time, or opens a constituent record to check a membership, and now wants to get back to where they were. In Altru’s Daily Sales area there is no obvious “go back one step” control, so people reach for the browser’s Back button. Sometimes
How Altru Splits Revenue When You Apply Tickets to a Membership
A family of four pays $80 at the admissions desk, spends the morning on site, and stops back at the desk on the way out to buy a $150 family membership. Your policy says today’s admission counts toward the membership, so they pay $70 more. Simple at the counter. The harder question shows up later,
How to Change the Date on a Group Sales Payment in Altru
A school mails a deposit check for a spring field trip. It sits in the group sales coordinator’s inbox for a week, and when it finally gets applied to the reservation, the payment ends up dated the day it was keyed in, not the day the check arrived or was deposited. Finance reconciles against the
How to Get Membership Add-Ons onto Printed Cards in Altru
A family buys a Household membership with a parking pass and two guest passes added on. The card they get in the mail shows their name, level, and expiration date, and nothing about parking. Then the gate attendant has to look them up every time they arrive. The add-on was sold and paid for in
How to Set Up a Newsletter Signup Form for Altru: Three Options
A newsletter sign-up looks like the simplest form on your website: a name, an email address, a submit button. In Altru it gets more complicated, because Altru’s web forms are built mostly around transactions like buying tickets, joining, renewing, and giving. A visitor who only wants your monthly email doesn’t fit that mold neatly. So
How to Catch Mistyped Email Addresses on Altru Web Forms
One mistyped letter in “gmail” is enough to lose an online ticket buyer. The order goes through, the payment posts, and the eTicket goes to an address that doesn’t exist. Nobody knows until the guest shows up without a ticket, or until a renewal reminder bounces months later. There are two ways to guard against
