Altru pain points
Choosing Where a Gift Membership Is Delivered in Altru
A grandmother buys a family membership as a birthday surprise. She wants the cards mailed to her so she can wrap them. Three weeks later the recipients find a welcome packet in their own mailbox, the surprise is gone, and your membership office gets the call. Choosing where a gift membership is delivered sounds like
How to Limit Member Ticket Discounts to Specific Levels in Altru
Tiered membership only works if the tiers actually differ. When your Family level gets free general admission but only your Patron level gets half-price tickets for a guest, Altru has to know the difference at the point of sale. Otherwise every member ends up with the best discount you offer, or staff override prices by
How to Query Rescheduled Tickets in Altru (and What to Do When You Can’t)
A storm closes the grounds on a Saturday, and by Monday your staff have moved a few hundred timed tickets to later dates. A month later the finance director asks a reasonable question: how many tickets did we reschedule because of that closure, and to which dates? Getting that number out of Altru is harder
How to Get Notified When an Altru Event Is Close to Selling Out
The usual way staff find out an event has sold out is not great: a guest emails asking why they can’t buy tickets, or someone at the front desk tries to sell a seat that isn’t there. By then the marketing team may still be running ads for it, and nobody has opened a waitlist.
How to Let Companies Buy Corporate Memberships Online in Altru
A local business wants to join your corporate membership program. Its office manager has a company card and fifteen minutes before her next meeting. She goes to your website looking for a “Join” button and finds individual and family levels, plus a line that says “For corporate memberships, please contact us.” Two emails and a
How to Add Custom Questions or Comments to Altru Membership Forms
Someone buys a family membership online and wants to tell you the second adult’s name is spelled differently on their ID. Another member wants their card mailed to a relative because it’s a gift. A third wants you to know they’d like to volunteer. On a paper form they’d write it in the margin. On
How to Sell Gift Certificates Online with Blackbaud Altru
December hits, someone calls asking to buy “a gift certificate for my sister’s family,” and your web store has no button for it. The front desk takes the order by phone, writes a code on a card, and hopes someone remembers to record it. Selling gift certificates online through Altru sounds like it should be
How to Change the Host on a Preregistered Program in Altru
A parent books a birthday party package, a teacher reserves a workshop, a scout leader signs up a troop. Two weeks later the call comes in: “Actually, my sister is hosting,” or “I’m leaving the school, please put it under my colleague.” On a preregistered program in Altru, that sounds like a one-field edit. Often
Turning Preregistration On and Off for an Altru Program
Here’s the short version: in many Altru setups, whether a program collects registrant details is decided when the program is built, and there’s no simple switch to flip it back and forth once tickets are on sale. If you need a program to require registration in some seasons and not in others, you’ll usually manage
How to See Which Discount Was Applied to an Order in Altru
A guest calls to ask why they paid $38 for two adult tickets when the website says $24 each. You open their order in Altru, see the line items and the total, and still can’t say which discount was applied, or whether one was applied at all. The math tells you something came off. The
