Altru pain points
How to Edit Special Event Registrations in Altru (and When You Can’t)
A donor buys two seats at your spring gala, then calls a week out: her guest changed, she wants to move up to the patron level, and she’d like the vegetarian meal. Three small changes. In Altru, each one can take a different route, and some of them are a lot harder than they sound.
How to Verify the Email Address in Altru Web Payment Settings
The email address in your Altru web payment settings looks like a minor field. It decides where confirmation and acknowledgment emails appear to come from, and often where staff notifications land. When it’s wrong, nothing breaks loudly. Purchases still go through and revenue still posts. The emails just quietly stop arriving, or land in spam,
How to Email Scheduled Program Attendees in Altru
Saturday’s bird walk moved to the east gate. The Tuesday homeschool class has a new instructor. Next week’s camp session needs signed waivers before drop-off. Each of these messages is easy to write. The hard part is getting it to the right people, meaning everyone holding a ticket for that program on that date and
How to Split a Donation Across Multiple Designations in Altru
A donor hands over $500 and says, “Put $300 toward the new elephant habitat and the rest wherever you need it most.” That’s one gift with two designations. Whether Altru handles it cleanly depends almost entirely on where the gift gets entered: in back-office revenue, at the point of sale, or through a web form.
How to Add an “Is Member? Yes/No” Column to an Altru Query
You want to build a constituent query with one simple column, “Member? Yes/No,” next to name and email. It sounds like the easiest thing in the world. In practice, Altru doesn’t hand you a single tidy flag for it, and the obvious workarounds can quietly double your rows or mislabel people. Below is how to
Adjustable Discounts on Altru Memberships: Why They Fail and What Works
A board member walks up to the desk and says the director promised her neighbor $15 off a family membership. For an admission ticket, the cashier would pick the adjustable discount, type in 15, and be done. For a membership, that discount often doesn’t show up as an option, or it shows up and doesn’t
Using Blackbaud for Outlook with Altru: What Works and the Workarounds
Blackbaud makes an Outlook add-in, usually called Blackbaud for Outlook, that lets fundraisers see constituent details and log email as interactions from inside their inbox. It was built for Raiser’s Edge NXT. Altru users who find it naturally ask whether they can install it too. The short answer: as far as we know, the add-in
How to Report Paid, Discounted, and Free Attendance in Altru
A board member asks a simple question: “Of everyone who came through general admission last month, how many paid full price, how many got a discount, and how many came in free?” The revenue report gives you dollars. The attendance count gives you heads. Neither one gives you the split, and that split is what
How to Limit a Membership Promotion to Gift Memberships in Altru
Holiday gift memberships are one of the best acquisition tools a museum, zoo, or garden has. A discount that applies only when someone buys a membership for someone else brings in new households without simply cutting the price your current members pay to renew. The catch is in the setup. A promotion attached to a
How to Exchange Merchandise in Altru Without Breaking Inventory
A visitor bought a youth medium T-shirt in the gift shop, got home, and found it was too small. Now they’re back at the counter with the receipt, asking for a large. In a standalone retail system the clerk would hit “exchange” and be done. In Altru it usually takes two transactions, and how you
