How to add content to the Email Designer from Word Document

July 10, 2026September 12, 2022 by

Email Designer is an easy-to-use tool that helps customize your emails by using its different functions when adding content. It will help you create an email that can align with your organization’s brand and style, which help distinguish your organization from the others. To take full advantage of this application, we prepared an easy-to-follow guide … Read more

Barcode Scanner: Improving the guest services experience

September 1, 2022 by

August 25, 2022

How to Add Digital Membership Cards to Your Email

July 10, 2026June 29, 2022 by

Requirements: You have an email created in Social Good Software. You have written a query for your email that include these two (2) required fields: MembersConstituentsFirst name MembersConstituentsConstituents Record. Note: There are two first names in the output fields because the first one is for the body of the email and the other one is … Read more

How to handle the delivery of emails, bounced emails, and complaints

July 10, 2026June 20, 2022 by

Introduction There are times that when sending out emails with the Email Designer, some of them might get delivered, bounce, or have a complaint filed. It can happen for a few reasons, but the most common is not getting the correct email addresses at the time of purchase with Altru. We recommend that you set … Read more

How the relative to date email setting works

July 10, 2026May 26, 2022 by

Do you have members who auto-renew more than once? Or a monthly membership program that requires an email to go out to members monthly? Keep on reading to learn how to use the relative to date frequency option in your email settings to send the same email on a specific date you want it to … Read more

Auto disable emails when queries change in Altru

July 10, 2026May 25, 2022 by

In this guide: Learn Auto disable emails when queries change in Altru in Altru with a short video walkthrough, then follow the written steps below so your team can repeat the process without hunting through menus. Social Good Software builds tools that sit alongside Blackbaud Altru so guest services, membership, and marketing teams spend less … Read more

How to edit membership portal content

July 10, 2026May 23, 2022 by

Edit your membership portal content to align it with your organization’s design and style. Follow the steps provided below to know how to modify each page of your portal and add touches based on your organization’s preference. Steps to edit membership portal content 1: Go to your Social Good Software account. 2: Click on Development. … Read more

How to assign a membership level to a membership card

July 10, 2026May 13, 2022 by

Introduction Learn to assign a membership level to a membership card to accurately link different membership card designs to one email. Make sure that you have the Program name and Level matched and spelled the same in Altru. This will make sure that every time this specific program name and level are referenced, this specific … Read more

Calendar Builder: Timed ticketing and how to simplify it

April 30, 2022 by

April 28, 2022

How to add the eTicket link to the default acknowledgment email in Altru

July 10, 2026April 26, 2022 by

In this guide, you will be able to learn how to add the eTicket link to the acknowledgment email in Altru. With this, your constituents will be able to download and check it easily as it was already in the transactional email sent to them. Steps on How to Add eTicket Link to the acknowledgment email … Read more