Botanical gardens
XTruLink vs Social Good Software: Which Fits Altru Organizations?
XTruLink (now part of the broader XTru platform) and Social Good Software both serve cultural attractions that run on Blackbaud Altru. Both help teams sell tickets and memberships, recognize members at the door, and reduce friction for guests. They are not the same product category in practice. This article explains what each is optimized for,
Cuseum vs Social Good Software: Which Is Right for Altru Organizations?
Cuseum is a strong engagement platform for museums that need digital membership cards, mobile experiences, and multi-CRM flexibility. Social Good Software is the better fit when your organization runs on Blackbaud Altru and needs one operating layer for timed ticketing, branded checkouts, membership self-service, digital cards, guest services scanning, email automation, and data quality, without
How to Hide or Exclude Events from Your Altru Calendar
A school group has the 10:00 planetarium show booked out. A private rental takes over the garden pavilion on Saturday night. Facilities scheduled a staff walkthrough as a program so it would hold the space. None of these belong on the calendar the public sees, yet all of them live in Altru alongside the shows
How to Review Your Contact List Before You Send
A contact list is only useful if it’s accurate. Old email addresses bounce, duplicate records mean people get the same message twice, and contacts who should have been excluded end up on a send they never wanted. Reviewing your list before it goes into a campaign is one of the simplest ways to protect both
How Ticket Availability Is Calculated on the Altru Calendar
The 11:00 slot shows 14 tickets left online. The front desk swears the gallery is already packed. A school group coordinator calls to say their reservation for that same hour isn’t showing up anywhere. All three are looking at the same Altru event, and all three are partly right. The number on a calendar isn’t
How to Query Reserved Events in Altru: Tickets, Groups, and Registrants
“Can you pull a list of everything that’s reserved for next month?” sounds like a five-minute query. Then you open the ad-hoc query designer in Altru and realize “reserved” could mean three different things, each living in a different part of the database. Settle which one your colleague means first. Building the query is the
How to Edit Text, Footers, and Layout in the Altru Email Editor
The Altru email editor is a WYSIWYG editor sitting on top of HTML. It’s fine for swapping a sentence or updating a date, and frustrating the moment you try to remove a block of text, rearrange a layout, or clean up a footer. Almost every “it won’t let me delete this” problem comes from the
TechBridge Podcast Ep 38: Social Good Software and Altru
On episode 38 of the TechBridge podcast, TechBridge CEO Brad Anderson and BoTecha IT Support founder Bobby Glen James sat down with Social Good founder Rick Hernandez to talk about the technology side of running a museum, gallery, garden, or other arts and culture organization. The conversation centers on a situation many cultural organizations know
Checkouts for Altru: Branded Mobile Checkout for Tickets and Members
Your website is where most people decide whether to buy a ticket, join, or give. For organizations on Blackbaud Altru, the last step of that decision usually happens on an Altru web form. Those forms work, but they often look and feel different from the rest of your site, and on a phone they can
Deduper for Altru: Finding and Fixing Duplicate Constituent Records
Duplicate constituents pile up in Altru without anyone doing anything wrong. A guest buys tickets online with a work email, renews a membership at the desk under a home address, and donates at a gala where a volunteer types the name by hand. Now there are three records for one person, and none of them
