How-to
How to Sort Event Registrants in Altru for Check-In and Seating Lists
Two days before the gala, someone asks for the registrant list “alphabetical by last name, with guests under their host, grouped by table.” The list on the event record in Altru gets you part of the way there, and a query gets you the rest. What follows is how to get registrants sorted the way
How to List Upcoming Program Registrants for the Next Few Days in Altru
The education coordinator wants to know who’s coming to Thursday’s homeschool workshop. The camp director needs Monday’s roster by Friday afternoon. The volunteer lead wants a headcount for every program running this week. They are all asking the same question: who is registered for what over the next few days? Altru holds that information, but
How to Duplicate an Event in Altru (and What to Do Instead)
You ran a great member preview night in spring, and now you need the fall version: same prices, same registration options, same capacity, different date. The natural instinct is to look for a “copy” button. Whether you’ll find one in Altru depends on which kind of event you mean, and that distinction saves a lot
Why a New Room Won’t Show Up on Your Altru Location
You add a new classroom or gallery to one of your locations in Altru, save it, go to schedule an event or program session there, and the room isn’t in the dropdown. Or it shows up, but picking it does nothing useful. The room exists. Altru just won’t let you use it. This is almost
How to Delete an Event in Altru (and What to Do When You Can’t)
Deleting an event in Altru is easy right up until the event has anything attached to it. An event you created by mistake ten minutes ago will usually go away cleanly. An event that has sold a ticket, taken a registration, or been touched by a refund usually won’t, and Altru will tell you so
How to Recover a Deleted Scheduled Program in Altru (and Rebuild Fast)
Someone was tidying up last season’s offerings, clicked delete on the wrong scheduled program, and now the tour or class you sell every weekend is gone. The first question is always the same: is there an undo? The short, honest answer is that Altru has no recycle bin for programs that you can open yourself.
How to Delete Multiple Program Events at Once in Altru
Someone schedules a summer camp program for every weekday through August, then realizes the season actually ends two weeks earlier. Or a school-program calendar gets built for the wrong year. Now there are thirty or forty program events sitting in Altru that shouldn’t exist, and the obvious question is whether you can select them all
How to Sell Ticket Bundles for Scheduled Programs in Altru
“Admission plus the planetarium show for one price.” “All four Saturday workshops for $120.” “Behind-the-scenes tour, lunch, and a train ride for the school group.” Each of these is a ticket bundle, and each one runs into the same question in Altru: how do you sell several scheduled things together, at one price, without losing
How to Create and Redeem Complimentary Tickets in Altru
“Comp ticket” covers several different things. A family pass donated to a school auction, a sponsor’s VIP guests, a free return visit after a rained-out tour, a staff guest pass. In Altru each of these can be handled differently, and the one that fits depends on a single question: does the comp need to be
How to Hold or Set Aside Tickets in Altru: Four Workable Options
Twenty seats for a board member’s guests. A block of timed-entry slots for a school that hasn’t confirmed its headcount. Ten tickets for a sponsor who will “let you know by Friday.” Every ticketing team gets asked to set inventory aside, and the ask is always the same: keep these off public sale, but don’t
