How-to
How to See Past Events on the Altru Program Calendar
Someone asks how many people came to last spring’s Saturday family workshop, or which docent led the March school tours. You open the program calendar in Altru, click back a few months, and the slots you remember aren’t there. The calendar looks empty for dates that were fully booked. This trips up a lot of
How to Change Date and Time Display for Program Ticketing in Altru
“Sat 10/4/2026 10:00:00 AM” is technically correct. It is also a little hard to read for a parent on a phone trying to pick a family workshop slot. Dates and times in program ticketing get read by visitors on the web, by staff at the desk, on printed or emailed tickets, and in reports. Each
How to Change the Event Availability Label in Altru (and What to Do Instead)
“Sold out” is a strong word to put next to a tour that has two seats left in a wheelchair-accessible row, or a members-only evening that’s simply closed to the public. Yet the availability text that shows up beside an event on an online ticketing page is one of the things Altru administrators have the
How to Report Admissions Revenue With Timed Tickets in Altru
Switching general admission to timed entry changes more than the front desk. The first month-end afterward, someone in finance asks why admissions revenue in Altru doesn’t match last year’s format, or why the totals in two different reports disagree. Usually nothing is wrong with the numbers. The time slots changed how admissions revenue is organized,
How to Manage Timed Attractions in Altru: Shows, Tours, and Rides
General admission is the easy part. The planetarium show at 11:00 with 60 seats, the behind-the-scenes penguin encounter capped at 12, the train ride that leaves every 20 minutes are where things get messy. These are timed attractions inside the venue. Guests buy them on top of a ticket or membership, they sell out, and
How to Embed an Altru Event Calendar on Your Website
Your web designer asks a reasonable question: “Can you send me the embed code for the Altru calendar?” You go looking for a snippet you can paste into WordPress, Squarespace, or Drupal, and there isn’t an obvious one. That’s normal. Altru’s online sales pages were designed as standalone pages you link to, not as widgets
Connecting Altru Membership Check-Ins to Member Demographics
The question usually starts in a board meeting or a grant report: “Who are our members, and who actually shows up?” Answering it means tying two things together that Altru keeps in different places. Membership and visit activity sit on one side. Demographics like ZIP code, age group, or how someone heard about you sit
Using Event Attendance to Target Membership Renewals in Altru
A member who came to your spring lecture, your members’ night, and the holiday lights preview is a very different renewal prospect from one who hasn’t been through the gate since joining. The first person needs a thank-you and an easy renewal link. The second may need a reason to come back before you ask
How to Handle Children on Old Altru Household and Membership Records
Family memberships bring children into Altru, and those records stay long after the kids do. Ten years on, the “child” on a household is in college, has their own membership, or has no connection to your organization at all. They still show up in constituent searches, on member lists, sometimes on printed cards, and occasionally
How to Add an Attribute to Many Altru Memberships at Once
Say you need to flag 1,400 members as “Founding Circle,” or tag everyone who joined through a spring promotion, or mark the households that opted into a members-only newsletter. Opening each record and adding an attribute by hand is not a real option. You want to pick a group of members, choose an attribute, and
