How-to
How to Run Front Desk Membership Sales Incentives with Altru
The front desk is where most walk-in visitors decide whether they will ever come back. A cashier who mentions that today’s admission could go toward a family membership can turn a one-time visit into a year of repeat visits and a renewal down the road. That’s why so many museums, zoos, and gardens want to
How to Sell Altru Memberships After Reopening From a Closure
Whether you closed for a renovation, a storm, a seasonal break, or something longer, reopening is the best membership sales window you will get all year. Pent-up interest is high, local press is paying attention, and former members are already thinking about you. The catch is that a closure leaves your membership data in a
How to Query Member Merchandise Sales in Altru (and What It Can’t Show)
“How much do members spend in the gift shop?” sounds like a five-minute query. In Altru it usually isn’t, and the reason has less to do with query design than with what happened at the register. A merchandise sale can only be tied to a member if the transaction was tied to a constituent in
Why Altru Exports Show Canceled Memberships Instead of Active Ones
You pull a list of members for a renewal mailing or an event invite, and a handful of people show up as “Canceled” even though you can open their constituent record and see a perfectly good active membership. Or worse, they don’t show up at all because a filter for active members quietly dropped them.
How to Report Member Visits in Altru by Membership and Date Range
“How many of our members actually came last quarter?” sounds like a one-line report. In Altru it usually takes a bit more work, because the answer depends on how a visit got recorded in the first place. Before building anything, it helps to know what Altru can count and what it can’t. Start with how
How to Query Altru Memberships With Multiple Card Names
A household membership with two adults and a nanny add-on can easily carry three or four card names. Pull that membership into an Altru query, add the card name as an output field, and the result suddenly has three or four rows for what you think of as one membership. Counts look inflated, mailing lists
How to Run a First-Time Member Report in Altru (and Trust the Count)
“How many new members did we get last month?” sounds like a one-click question. In Altru it usually isn’t, because the answer depends on what your organization means by “new,” and there may not be a standard report that matches your definition. What does work reliably is a membership query you build once, check against
How to Find and View Membership Transaction Comments in Altru
Someone at the front desk typed “comp renewal, approved by Dana, see email 4/12” while processing a membership. Six months later a member calls to ask why they were never charged, and nobody can find that note. It was saved somewhere in Altru. The question is where, and whether you can see it without opening
How to Run a Member Rewards or Points Program With Altru
Altru does not ship with a loyalty points engine. As far as we know there is no built-in ledger where members earn a point per dollar or per visit, watch a balance grow, and redeem it at the register. If you have heard otherwise, check with Blackbaud support or test in a sandbox before you
How to Run a Member-Get-a-Member Referral Campaign in Altru
Your happiest members are already recommending you to their neighbors. A member-get-a-member drive just gives that word of mouth a deadline, a reward, and a way to count it. The hard part in Altru isn’t the offer. It’s knowing, three months later, which new member came from which existing member so you can thank the
