How-to
How to Turn Ticket or Registration Revenue into a Donation in Altru
An event gets canceled, a camp session closes early, or a family can’t use the tickets they bought. You offer a refund, and a good share of people write back: “Keep it as a donation.” It’s a generous answer, and it creates a real accounting question in Altru. That money came in as earned revenue,
Recording Recurring Gifts and Employer Matches in Altru
A donor gives $25 a month. Their employer matches it, but the company doesn’t send $25 a month. It sends one lump sum a quarter, sometimes through a giving platform that rolls dozens of employees into a single deposit, and sometimes months after the gifts it covers. Matching that deposit back to twelve monthly installments
How to Set Up a Monthly Giving Program in Altru
A monthly giving program is mostly a set of decisions, and Altru only records the results. Before anyone opens a recurring gift record, settle what the program is called, what a sustainer gets, how you’ll charge cards, and what happens when a card fails. Get those answers on paper and the Altru setup goes quickly.
How to Track a Truly Anonymous Donor in Altru
“Anonymous donor” covers two very different situations, and Altru handles them in different ways. In one, a known person gives and asks you not to publicize it. In the other, money arrives and nobody on staff knows, or is allowed to know, who sent it. Before you change any records, decide which of the two
Why Altru Acknowledgements Skip Memorial Donations (and How to Fix It)
A memorial gift is the one donation you really can’t afford to leave unthanked. The donor gave because someone died, the family is waiting to hear who remembered their loved one, and a missing letter tends to come up later in an uncomfortable phone call. So when your acknowledgement run in Altru produces letters for
How to Add a Tribute to an Altru Gift That Came In as an Online Order
A donor gives online on Tuesday. On Thursday they call: “That gift was in memory of my father. Can you make sure the family gets a card?” Simple request. Then you open the transaction in Altru and find it came through as an online order, not a standalone donation, and the tribute options you expected
How to Send Donor E-Cards With Altru Donations
A donor gives $50 in honor of her sister’s birthday and wants the sister to get a note that says so. That’s a donor e-card: a short, branded email that goes to someone other than the donor, announcing a gift made in their name. Donors love them around holidays, birthdays, and memorials, and they quietly
Fixing Altru Donation Forms That Fail in Instagram and Facebook Browsers
You post a giving appeal on Instagram, people tap the link, and donations don’t come in. Your page analytics show plenty of visits. A few donors email to say the form “just spins” or kicks them back to the start. Open the same link in Safari or Chrome and everything works fine. That pattern almost
How Online Donations Work in Altru, From Web Form to Ledger
Someone gives $50 on your website at 11 p.m. By the next morning there should be a revenue record in Altru, tied to a constituent, credited to the right fund, and headed toward a deposit your finance office can match. Nobody on staff touched it. Understanding each step in that chain makes it much easier
How to Set a Minimum Donation on Altru Web Forms (and What to Do Instead)
A wave of one-dollar gifts usually arrives overnight. Dozens of them, from names nobody recognizes, many with declined cards mixed in. By morning, someone in development is asking how to make the online donation form refuse anything under ten dollars. It’s a reasonable ask, and the honest answer is that a hard minimum on an
