Blackbaud Altru
How to Query Altru Group Sales Reservations by Group Type
The education director wants every school group booked for spring. Finance wants adult tour revenue split out from camps. The answer to both is a group sales query filtered by group type. Building it is mostly simple, but a few details decide whether the list you hand over is right or quietly off. Start from
How to Manage School Field Trip Reservations in Altru Group Sales
A school field trip is rarely one transaction. A teacher calls in October with a rough headcount, the district sends a purchase order in January, the bus company changes the arrival time twice, and on the day itself 62 students arrive instead of 75, along with three more chaperones than anyone planned for. Altru can
How to Scan Group Sales Tickets at the Door in Altru
A school bus pulls up with 64 fourth graders, six chaperones, and a teacher holding a confirmation email. The person at the gate has a scanner and no barcode to point it at. Someone radios the group sales coordinator, the coordinator looks up the reservation, and the class waits on the sidewalk while staff count
Finalized vs. Complete: Altru Group Sales Statuses Explained
Two group sales statuses that sound almost the same cause a surprising amount of confusion: “finalized” and “complete.” New group sales coordinators tend to treat them as synonyms, pick whichever one is closer to the mouse, and move on. Six months later the reports don’t line up, and nobody can say which school trips actually
How to Add a Program or Admission to an Existing Altru Group Reservation
A school calls back two weeks before their field trip: they’d like to add the planetarium show, and three more chaperones are coming. The reservation is already booked and the deposit is paid. Do you edit the reservation, or start over? Edit it. In Altru group sales, a reservation is meant to change after it’s
When a Group Won’t Pay Its Balance Due in Altru: Correct It or Write It Off
The school group came, the field trip happened, and the invoice went out. Three reminders later the district says it only owes for 42 students, not the 60 you reserved, or it says nothing at all. Now there’s a group sales order in Altru with a balance due that isn’t going to be paid, and
Recording Facility Rental Deposits Paid Before You Moved to Altru
A couple booked your garden pavilion for a wedding next June. They paid a deposit last fall, before you moved to Altru, through your old point-of-sale system, an invoice paid by check, or a card terminal at the front office. Now the reservation needs to live in Altru, and someone has to decide what to
Customizing the Special Event Registration Screen in Altru
A gala needs meal choices and table assignments. A members’ preview night needs to know who is bringing a plus-one. A lecture series just needs a name and an email. Altru handles all three as special events, and the registration screen staff see looks largely the same each time. That’s where the frustration starts. The
Can You Customize the Add a Membership Screen in Altru? Workarounds
The short answer: you can’t redesign it. Altru is hosted software, and as far as we know it doesn’t give administrators a layout editor for the screen staff use to add a membership. You can’t drag fields around, hide the ones you never use, rename labels, or add your own required fields to that form.
How to Separate Program Event and Special Event Registrants in Altru
Altru uses the word “event” for two quite different things. A program event is a scheduled occurrence of something you sell tickets to, like a summer camp session, a guided tour, or a planetarium show, and it’s sold through daily sales, advance sales, or group sales. A special event is a gala, a members’ preview
