Blackbaud Altru
How to Get More Altru Members Onto Membership Auto-Renewal
Auto-renewal is the cheapest retention tool a membership program has. A member on auto-renew doesn’t have to remember a date, find the right web form, or decide all over again whether the museum is worth it this year. The hard part is getting people to say yes in the first place, and most of that
How to Offer Carbon Offsets at Checkout in Blackbaud Altru
Asking guests to add a small amount for carbon offsets when they buy admission sounds simple: one more line in the cart. In Altru, the technical part is the easy bit. The harder decisions are what the money actually is, where it goes, and how you’ll prove later that it went there. Get those right
How to Sell Lunch Options With Group Visits in Altru
A teacher books 60 fourth graders for a Tuesday in May and asks, “Can we add lunch?” The answer is almost always yes. The harder part is recording it in Altru so the kitchen knows how many meals to make, the invoice comes out right, and finance can see what lunch earned at the end
How to Sell Merchandise With Scheduled Program Tickets in Altru
A family books a Saturday workshop on pollinators. The kids will want the seed kit. A camp registration practically begs for a matching T-shirt. A behind-the-scenes tour pairs naturally with the exhibition catalog. Pairing merchandise with scheduled program tickets is one of the easier ways to lift per-visitor revenue, but in Altru the two live
How to Remove an Add-On From a Membership Program in Altru
Membership add-ons tend to pile up. A parking pass that made sense before the garage closed, a guest pass bundle from an old promotion, an “extra cardholder” option the board decided to fold into a higher level. Eventually someone asks for it to be taken out of the program so staff stop selling it and
How to Track Marketing Campaigns with Promo Codes in Altru
You ran a spring membership push: a postcard to lapsed members, a paid social ad, and a partner newsletter. Membership sales went up. Which of the three did it? A promo code is the cheapest way to answer that question in Altru, as long as you set it up before the campaign launches and accept
Why Altru Member Discounts Aren’t Applying to Online Ticket Sales
The member discount works perfectly at the front desk. A cashier looks up the household, sees an active membership, and the ticket price drops. Then a member buys online, pays full price, and emails to ask why. The discount is set up. The member is current. So what’s different about the web? The short version:
How to Apply One Discount Across Two Price Types in Altru
A common scenario: a school or community group is promised “20% off admission,” and the group brings adults and children. Or the discount is meant for “teachers and seniors.” Either way, one offer has to cover two price types, and the discount you set up in Altru only seems to apply to one of them
How to Offer Discounted Afternoon Admission in Altru
Late-day admission at a lower price is an old idea, and it works. Someone who arrives at 3:00 with two hours left before closing doesn’t feel good about paying the full adult rate. Cutting the price after a set time turns that hesitation into a sale, fills the slow end of the day, and gives
How to Set Up a Buy-One-Get-One Ticket Discount in Altru
“Bring a friend for half price.” “Visit three exhibits, the fourth is on us.” Promotions like these are easy to put on a poster and harder to put into a ticketing system. Altru handles discounts well when the rule is simple, such as 10% off for seniors or $5 off with a code. The trouble
