Blackbaud Altru
How to Set Up Employee Memberships in Altru Without Skewing Your Numbers
Giving staff free or discounted membership is one of the easiest perks a museum, zoo, or garden can offer. Setting it up in Altru so it doesn’t distort your membership numbers, clog your renewal mailings, or outlive someone’s last day is the harder part. The software mechanics are simple. Most of the work is deciding
Tracking Board Memberships in Altru When the Spouse Is the Trustee
A board seat usually comes with a complimentary or board-level membership. That’s easy to set up when the trustee is the person whose name sits on the membership. It gets awkward when the household’s membership has always been under one spouse, and the other spouse is the one who joined the board. Run a board
How Many Members Can Be on One Altru Membership?
The short version: the number of people on a membership in Altru is something you set, level by level, inside each membership program. It isn’t one fixed number for the whole system. A “Dual” level might allow two members, a “Family” level four or six, and a patron level whatever your benefits promise. So when
Adding Two New Household Members in Altru Daily Sales, Faster
Two people step up to the admissions desk and ask for a dual membership. Neither of them is in your database. In theory this is one sale. In practice the cashier has to create two constituent records, connect them, put both on the membership, and take payment, all while the line behind them grows. Done
Fixing an Altru Membership Renewed on the Wrong Constituent Record
A member calls to say their card shows expired, but they renewed last month. You look them up and they’re right: the payment is in Altru. It just landed on a different constituent record. Maybe a spouse renewed under their own name, maybe the online form created a new record because the email didn’t match,
How a Mid-Season Membership Price Change Affects Current Altru Members
The board approved a membership price increase, and it takes effect in June, not January. The first question from the membership coordinator is almost always the same: what happens to the people who already joined at the old price? The short version is that a price change in Altru is mostly forward-looking. The longer version
How to Put a Membership on Hold in Altru (and Restore It Cleanly)
A member is deploying overseas for nine months. Another is starting chemotherapy and won’t be visiting for a while. A family is relocating for a semester and plans to come back. They all ask the same thing: can you pause my membership and pick it back up later? It’s a reasonable request, and most institutions
How to Run a Paperless Membership Program with Altru
Count up the paper behind one membership: a printed card, a welcome packet, a renewal letter or three, maybe a lapse notice, plus the envelopes and postage for all of it. Multiply by your member count and you can see why “go paperless” keeps coming up at budget time, not just at sustainability meetings. The
Getting Gift Membership Delivery Info Onto Altru Card Mailings
Gift memberships bought online cause a specific kind of mix-up. The buyer pays, names a recipient, and says where the card should go: to the buyer so they can wrap it, or straight to the recipient. Weeks later the card goes out to the wrong address, or the right one with the wrong name on
How to Issue Gift Membership Cards and Certificates in Altru
Gift memberships sound simple until December. A grandparent wants to buy a family membership for their grandkids, but they want something to put in a card, they don’t know the household’s email address, and they’d rather the year not start ticking until the family actually visits. Altru handles part of that well and part of
