Blackbaud Altru
How to Set Up Senior and Military Discounts in Altru
Senior and military pricing sounds like one setting. In Altru it’s really three separate decisions: where the discount lives, how a person proves they qualify, and what happens a year later when they renew. Get the first one right and the other two are much easier. This guide covers the options for admission and memberships,
How to Limit Group Bookings by Group Type in Altru
Three school buses on the same Tuesday morning is a scheduling problem. Six is a crowd-control problem. Plenty of museums, zoos, and gardens have a rule like “no more than four school groups per day” or “one camp group per gallery slot,” and they want Altru to enforce it at the moment a group is
How to Add Terms and Conditions to Altru Ticket Purchases
A visitor buys timed tickets online and shows up forty minutes late. Then they ask for a refund because the weather turned. Your policy covers both situations. The problem is proving they saw it. “It’s on our website” doesn’t hold up well at the admissions window. “You checked a box agreeing to it” holds up
How to Build an Advanced Ticket Seller Role in Altru
Your front desk sells tickets all day. Then a member walks up, says they moved, and wants their address fixed and their card reprinted. Or they want to upgrade from Individual to Family before they go in. The cashier can’t do it, so they flag down a supervisor, and the line stops. The usual quick
How to Filter the Altru Daily Admission Report by Program
The education manager wants to know how many people came through on the general admission program yesterday, separate from the after-hours event and the school groups. You open the daily admission report, and everything is rolled together. There’s no obvious way to say “just this one program.” That’s a common frustration with Altru’s standard admission
How to Add Fields to the Altru Daily Reservation Report
The daily reservation report is the sheet group sales staff print each morning so the floor knows which school buses, tour groups, and private events are coming in. It works until someone asks for one more column. Maybe it’s an allergy note, the chaperone count, a bus company, a teacher’s cell phone, or whether the
How to Edit or Delete an Altru Query Created by a Former Employee
Someone leaves, and six months later you open the membership lapse query everyone relies on, try to add one field, and Altru won’t let you save it. Or you’re cleaning up the query list and can’t delete a pile of half-finished queries named “test2” and “Sarah DO NOT USE.” Either way the cause is the
How to Rename a Smart Field That’s Used in an Altru Query
Smart field names tend to be written once, in a hurry, by whoever built the field: “Last Gift Amt 2,” “Mbr Exp NEW,” “Test – do not use.” Two years later that field powers a dozen queries, and when you try to give it a sensible name, Altru won’t let you edit it, or warns
How to Automate User-Defined Constituency Codes in Altru
Altru keeps some constituencies up to date for you. When someone buys a membership, makes a gift, or is set up as a volunteer, the record tends to pick up the matching system constituency without anyone touching it. The labels you create yourself are a different story. “Teacher,” “Press,” “Corporate Partner,” “Docent,” “Field Trip Contact”:
How to Find Marriage Options for Spouses in Altru
Short answer: in Altru, the settings that govern a marriage (how two spouses share an address, whether they live in one household, how they are named together, what happens when the marriage ends) are not a page you open from the main navigation. They show up in the context of a spouse relationship on a
