Altru pain points
How to Copy a Discount in Altru (and When to Skip It)
You set up a discount last spring that worked well, say 20% off general admission for a partner organization, with the right price types, sales methods, and date limits. Now a second partner wants the same deal under its own name and code, and you want to duplicate the first one rather than build it
How to Book a Multi-Day Group Reservation in Altru
A school district books a two-day field trip: fourth graders on Tuesday, fifth graders on Wednesday, one contact, one invoice. A tour operator wants the same 40-person package on three consecutive Saturdays. In both cases the group thinks of it as a single booking. Altru group sales usually doesn’t. Each visit date tends to end
How to Track Multiple Contacts for an Altru Group Reservation
A school field trip almost never has just one person on the other end. The teacher who booked it, the front office that pays the invoice, and the chaperone who shows up with forty fourth-graders are often three different people. A group sales reservation in Altru, though, is built around one main contact. Everyone else
How to Capture Buyer Comments on Every Altru Online Sale
“My mother uses a wheelchair, can we get a ramp entrance?” “This membership is a gift, please don’t mail the card to me.” “We’re arriving late because of school pickup.” Visitors want to tell you things when they buy online, and a free-text comments box is the obvious place for them to do it. The
How to Change the Register Button Text on Altru Web Pages
One word in the header of your Altru online sales pages causes more confused emails than it should: Register. To your staff, it means “create a web account.” To a visitor buying tickets for a family program, it reads like “sign up for the event,” and to a member it can look like they’re expected
How to Query Staffing Resources in Altru (and What to Do When You Can’t)
Altru lets you attach staffing resources to program events: the docent for a guided tour, two educators for a school program, a keeper talk presenter. That’s useful when you’re setting up a single event. The trouble starts when someone asks a question that spans many events, like “Who is scheduled to lead tours next week?”
How to Copy a New Address to Organization Contacts in Altru
A corporate sponsor moves offices. Someone on your team updates the organization record in Altru with the new street address, marks it primary, and moves on. Three months later the sponsorship invoice, the gala invitation, and the annual report all go to the old building, because each of them was addressed to a person at
How to Delete Selections Left Over From an Altru Merge Selection Process
You combined a few selections to build a mailing list or a one-off report. Now the job is done, and the information library is full of leftovers: the source selections, the merged result, and maybe a couple of test runs. You try to delete one and Altru refuses, or the delete option simply isn’t there.
How to Set Up Recurring Payments for Programs in Altru
A parent signs up for your spring homeschool series: twelve weeks, a few hundred dollars, and a polite question at the end of the call. “Can I pay monthly instead of all at once?” It’s a reasonable ask, especially for summer camps, multi-week classes, and year-long scout or teen programs. Then you go looking in
How to Track Bequests and Planned Gifts in Blackbaud Altru
A longtime member mentions at the membership desk that she has left the museum something in her will. Two years later, an attorney’s letter arrives saying the estate is ready to distribute. Whether anyone can find her original conversation, her stated intent, or even the fact that she was a legacy prospect depends entirely on
