Altru pain points
How to See Sales History for a Merchandise Item in Altru
Someone in the gift shop wants a simple answer: how many of the plush otters have we sold since spring, and at what price? You open the merchandise item in Altru expecting a list of every sale, and what you find is the item’s setup: name, department, price, maybe inventory details. The sales themselves live
Changing the Refund Method After a Refund in Altru: What You Can Fix
A guest calls three days after a refund: the card you credited was closed, and they want the money on their new card instead. Or a cashier processed a refund as “credit card” when the guest actually walked out with cash, and now the deposit won’t balance. Both situations raise the same question: can you
Altru Donation Comment Box Character Limit: What You Can Do
A donor sits down to give $250 in memory of her father. She wants to tell you why: he volunteered in your greenhouse for eleven years. She types three sentences into the comment box on your donation form, and the box stops accepting text halfway through the second one. She trims it, or gives up
Adding Buttons for Other Payment Types in Altru: Limits and Workarounds
A school group pays with a district voucher. A guest hands over a partner-attraction pass. A board member pays by internal transfer. In Altru, each of those means the cashier skips the big Cash, Check and Credit card choices, opens the “other” option, and scrolls a list looking for the right label. Do that a
How to Cancel Tickets Without Refunding in Altru: Options and Tradeoffs
A family books four timed-entry tickets for Saturday at 10:00, then emails Friday night to say they can’t make it. Your policy says tickets are non-refundable. You’re happy to keep the money, but you’d like those four spots back in inventory so someone else can buy them. In Altru, that turns out to be harder
How to See Available Tickets and Capacity from the Altru Calendar
The phone rings: “Do you still have room on the 2:00 tour Saturday?” The staff member opens the organization calendar in Altru, finds the tour, and sees that it exists. What they usually can’t see from that view is how many spots are left. So they put the caller on hold, open the program or
Adding Attributes to Altru Membership Dues Batches: Options and Workarounds
You’re keying in a stack of mailed-in renewals, and each one carries a detail you want to keep: the campaign that prompted it, a “gift membership” flag, a volunteer who referred the member, a preferred card name. In your organization that information lives in attributes. The membership dues batch, though, is built to record a
How to Add Fees to Memberships in Altru: Options and Tradeoffs
“Can we just add a fee to memberships?” sounds like a one-line change. In practice it raises three separate questions: what the fee is for, who is required to pay it, and where the money lands in Altru. Answer those first and the setup choice usually becomes obvious. Start by naming the fee Organizations usually
How to Discount a Single Merchandise Item in an Altru Order
A visitor brings a mug to the gift shop counter along with three postcards and a plush animal. The mug has a chip in the glaze, and your shop manager has told staff to take 25% off anything damaged. The cashier wants to discount the mug and nothing else. In Altru, that simple request can
How to Track Membership and Ticket Discounts Separately in Altru
Finance asks a simple question at month end: how much admission revenue did we give up to member benefits, and how much to promotions? If every discount in Altru lands in one bucket, nobody can answer that without going back through orders one at a time. Those two numbers mean different things. A member discount
