Altru pain points
Selling Special Event Add-ons in Altru Without Using Up Capacity
Your gala holds 300 people. You also want to sell valet parking, a commemorative wine glass, and a pre-dinner VIP tour for 40. Set those up the obvious way in Altru, as extra options on the event, and every parking pass can count as a seat. Sell 150 parking spots and the event shows half
Pay on Arrival in Altru: Flagging Unpaid Online Orders for Staff
A school group books a field trip online, picks “pay when we arrive,” and shows up three weeks later with a check. The person at the desk pulls up the order and sees nothing unusual, so they either wave the group in without collecting or spend ten minutes figuring out whether anything is owed. What
How to Change Group Reservation Times in Altru Without Double-Booking
A school calls the week before its field trip: the buses can’t arrive until 10:30, not 9:30. Every piece of that reservation in Altru was built around 9:30. The arrival, the gallery tour, the lunchroom slot, the planetarium show. Pushing it all back an hour sounds like a single edit. In practice it usually means
How to Set Volunteer Availability in Altru (and Handle Odd Schedules)
Volunteer availability sounds simple until you try to record it. One docent can do Tuesday mornings. Another can do “most Saturdays, but not in August.” A retired teacher is free any weekday during the school year and not at all in summer. A college student can only commit to the first weekend of each month.
Can You Change the Altru Inactivity Timeout? What Admins Can Control
A development associate spends twenty minutes entering a complicated gift with a split designation and a tribute, walks away to answer a donor’s call, and comes back to a sign-in screen. The work is gone. Ask around any Altru office and you’ll hear a version of that story, followed by the obvious question: can we
Different Default Name Formats for Different Constituents in Altru
“Dear Bob” works fine on a family membership renewal. On a thank-you letter to a board member who just gave $25,000, it can read as careless. Many Altru organizations want donors addressed formally, members casually, and organizations by contact name, and they’d like Altru to apply the right style automatically depending on who the constituent
How to Get Event Registrant Contact Info in Altru
It’s the morning of a members-only lecture. The speaker is stuck in traffic and you need to email or call everyone registered. You open the event in Altru, and the registrant list shows names and registration status, but no email addresses or phone numbers. Now you’re clicking into constituent records one at a time while
Adding an Existing Interaction to a Prospect Plan in Altru
A development officer has coffee with a donor, logs it on the constituent record that afternoon, and two weeks later the board chair asks for a cultivation report on that prospect. The coffee isn’t there. It was recorded as a stand-alone interaction, not as a step on the prospect plan, so anything that reads from
How to Sort Event Guests Alphabetically Under Their Host in Altru
Two days before a donor dinner, someone prints the registrant list to check names at the door. The hosts are in order, but under each one the guests come out in whatever order they were entered. Under one host you get “Zimmerman, Abbott, Lee.” Under another you get two rows that just say “Guest of
How to Build a Total Giving History Report in Altru
Development directors keep asking for the same four columns: donor name, lifetime giving, last gift amount, last gift date. It sounds like something you’d find under Reports. In Altru it usually isn’t a single canned report you run. You build it, most often as a constituent query with a few smart fields behind it. Once
