Altru pain points
How to Tell If an Altru Ticket Was Scanned (and Why It May Not Say So)
A guest hands over a phone at the gate, the barcode beeps, and they walk in. Later that afternoon someone in visitor services pulls up the same order in Altru and wants to know: did this ticket actually get used? It’s a fair question, and the answer is less obvious than it should be. There
How to Scan Members Into Free Programs in Altru
Member mornings, sensory-friendly hours, members-only lectures, free garden walks: the program costs nothing, but you still want to know which members came. The slow version is a staff member typing names into Altru while a line forms at the door. The fast version uses the barcode already printed on the membership card. Getting from one
Can Mac Users Run the Altru Membership Utility? Options That Work
Short version: Altru itself runs in a web browser, so a Mac handles the everyday membership work (looking up constituents, selling and renewing memberships, running queries) without trouble. Utilities are a different matter. When a tool has to be downloaded and installed instead of opened in a browser tab, it is usually built for Windows,
How to Add a Member Count to the Altru Membership Dues Revenue Report
The membership dues revenue report tells you how much money came in. The next question in almost every board packet or finance meeting is “from how many people?” The report doesn’t answer that well. You can see dollars by level or by period, but a clean count of memberships or members next to those dollars
Giving Gift Membership Purchasers Donation Credit in Altru
A grandmother buys a family membership for her daughter’s household. She will never use the card, never get the parking perk, never see the member newsletter. So when her year-end giving summary shows less than she spent, or her receipt subtracts benefits she never touched, she calls. Plenty of staff agree with her and wonder
How to Merge Two Duplicate Memberships in Altru
Two memberships for the same household is one of the more annoying cleanups in Altru. One spouse buys a family membership at the front desk in May, the other renews online in June under a slightly different email, and now you have two active memberships, two cards, two renewal notices, and a member who is
How to Change or Remove the Primary Member on an Altru Membership Renewal
A couple separates, and the person renewing the family membership isn’t the one listed first on it. A grandparent who held the membership has passed away, and their daughter wants to keep it going. A college student who was the “primary” on a dual membership has moved away. In each case, the person at the
How to Sort Altru Membership Card Process Results by Level or Country
You run the membership card process, open the output, and the rows come out in an order that suits nobody. The Family cards are scattered among the Individual cards, the overseas members are buried in the middle, and whoever stuffs envelopes now has to sort a stack of printed cards by hand before anything goes
Finder Numbers in Altru Daily Sales: Tracking Walk-Up Appeal Responses
A member walks up to the admissions desk holding the renewal letter you mailed last week. The reply card has a finder number printed on it, the code that ties this person to that specific mailing. The cashier processes the renewal in Daily Sales, hands back the card, and the code goes in the recycling
How to Collect a Name Suffix on Altru Membership Web Forms
Robert Allen Jr. buys a family membership online. Six months later his father, Robert Allen Sr., buys one too. Without a suffix, those two records look almost identical in Altru: same name, often the same street, sometimes the same phone number. One of three things tends to happen next. The records get merged by mistake,
