How to Run a Waitlist for Sold-Out Programs and Events in Altru
Your spring camp sells out in a day. Within a week, the phones are full of parents asking to be “put on the list,” and someone at the front desk is keeping that list on a sticky note. Then a family cancels, and nobody is sure who asked first. Altru doesn’t give you a dedicated
How to Record Facebook and Social Media Donations in Altru
A supporter runs a birthday fundraiser on Facebook, forty friends chip in, and a few weeks later a single deposit lands in your bank account with a report attached. Finance wants it posted. Development wants every donor thanked. The person who organized the fundraiser wants to know you noticed. Altru can handle all three, but
How to Collect Tribute Gifts Online in Altru: Forms, Fields, and Follow-Up
Memorial and honor gifts arrive at odd hours. Someone reads an obituary at 11 p.m., sees “in lieu of flowers, please give to the zoo,” and goes straight to your website. Whatever your online donation page asks them at that point decides whether your development team gets a clean tribute record the next morning or
How to Transfer a Membership to Another Constituent in Altru
A couple divorces and the membership should stay with one of them. A grandparent bought a family membership for a daughter, but the cashier attached it to the grandparent’s record. A member passes away and their partner asks to keep visiting. Each of these sounds like a simple “move it to the other person” request,
What POS Hardware Works with Altru? A Device-by-Device Guide
Shopping for front-desk hardware for Altru is harder than it should be. Altru runs in a web browser, so you might expect any printer or scanner to work. Mostly that’s true. The exceptions are the devices that need to talk to Altru directly: ticket printers, receipt printers that trigger a cash drawer, and anything that
How to Handle Gender Options and Pronouns in Altru Constituent Records
Gender is an easy field to fill in at the membership desk and a hard one to change once it’s there. Constituent records in Altru carry a gender value with a short, fixed set of choices. The newer options people now expect, like nonbinary, another identity, or “prefer not to say,” usually aren’t among them.
Preregistered vs Scheduled Programs in Altru: Which One to Use
Altru gives you more than one way to set up something that happens at a set time, and choosing the wrong one tends to show up months later: a summer camp you can’t pull a roster for, or a planetarium show that makes cashiers type in a name for every ticket. Choosing between a preregistered
How to Let Schools and Groups Book Visits Online with Altru
A fourth-grade teacher emails in September asking to bring 64 students and 8 chaperones on a Tuesday in November. Your group sales coordinator replies, checks capacity, builds the reservation in Altru, sends a confirmation, chases a deposit, and then updates the headcount twice before the bus arrives. Multiply that by every school, scout troop, senior
How to Send a Post-Visit Email After a Ticket Is Scanned in Altru
The best time to ask a visitor how their day went is the morning after, while they still remember the exhibit that was closed and the café line that moved fast. The trouble is that a ticket scan at your gate is an attendance event, not a marketing event. Altru records that the visit happened,
Adding Merchandise Buttons to Altru Daily Sales (and Naming Items Well)
Admission sells itself at the desk: the ticket buttons are right there, and cashiers tap them without thinking. Merchandise is different. When the only way to ring up a water bottle or a trail map is to search an item list, staff slow down, guess at names, or skip the sale and take cash “to
How to Fix Altru Login Issues, Including Safari Sign-In Loops
Altru login trouble almost always falls into one of a few causes: the browser, the account, a saved link, or Blackbaud’s side of the connection. Very few of them mean something is wrong with your Altru database. The fastest fix comes from working out which one you have before you start clearing everything and resetting
How to Customize the Look of Altru Web Forms (and Where the Limits Are)
Your website looks like your organization: your photography, your fonts, your colors. Then a visitor clicks “Buy tickets” or “Join” and lands on an Altru web form that looks like it belongs to someone else. Some visitors hesitate at that point, and a few leave. For anyone who manages both the website and Altru, that
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