How to Print Membership Cards from Altru: Plastic, Paper, or Batch
Printing membership cards from Altru comes down to two decisions: what you print on (a plastic card printer, perforated paper card stock, or an outside print shop) and when you print (at the desk while the member waits, or in batches afterward). Altru supplies the member data either way. The real work is matching the
How to Track Altru Emails in Google Analytics with UTM Links
You send a member renewal email out of Altru, renewals pick up that week, and someone asks whether the email worked. Google Analytics shows a bump in “direct” traffic and nothing else. The email did its job, but nothing in the link told Analytics where the visitor came from. The fix is not complicated: tag
Can One Constituent Have Multiple Memberships in Altru?
A grandmother buys a family membership for her daughter’s household and also keeps her own dual membership. A board member holds a premium circle level and is also listed as an extra adult on a sibling’s household membership. A teacher has an individual membership and an educator membership through a separate program. Each of these
How to Set Up Round-Up Donations at Your Altru Gift Shop Register
A visitor buys a $17.42 tote and a magnet in the museum store, and the cashier asks, “Would you like to round up to $18 for the museum?” Plenty of guests will say yes. The amount is small, but it adds up over a season, and it is one of the easiest ways to get
Renewal Emails for Retired Membership Levels in Altru
Membership levels get retired all the time. A “Family Plus” tier gets folded into “Family,” a pandemic-era virtual level is dropped, a price restructure replaces three levels with two. The members who bought those old levels don’t disappear, though. They still have active memberships, and they still expire. When renewal season comes around, they are
How to Record Gifts From Married Couples in Altru
A check arrives signed by both spouses. A month later, one of them calls to ask why the thank-you letter only had her husband’s name on it. At year end, the couple asks for a single giving statement, and you find the gift split across two records with nothing linking them. None of this is
Mobile Check-In for Altru Events and Programs: What Works at the Door
The doors open at 6:00 for the member preview. By 6:05 there’s a line out to the parking lot, two staff members share one laptop at a folding table, and someone is scrolling a printed attendee list looking for “Smith, J.” Mobile check-in is supposed to prevent exactly this. Whether you can run it entirely
Member No-Shows for Timed Tickets in Altru: How to Free Up Capacity
Free member reservations are generous right up until the 10:30 entry slot shows “sold out” online, and a good share of those members never come through the door. Paying guests were turned away, the galleries were half empty, and nobody did anything wrong. The reservation just cost the member nothing to make and nothing to
How to Capture Relationships from Altru Web Forms
A family buys a household membership online. Two adults, two kids, one payment. When the record lands in Altru, you get a constituent for the person who paid and, depending on the form, a list of names on the membership. What you usually don’t get is the part your development team cares about: that the
How to Sell Separate Member and Non-Member Tickets in Altru
There are really three ways to give members a different ticket than the general public in Altru: a member price type on the same program, a member discount applied at the time of sale, or a completely separate program or event that only members can book. Each one behaves differently for capacity, online sales, and
Using an iPad or Tablet as a Mobile Point of Sale with Altru
The garden plant sale moves to the lawn. The zoo opens a second gate for a holiday lights event. Someone at the aquarium wants to sell memberships in the line that wraps around the building. Each time, the same question comes up: can we just hand a staff member an iPad and have them sell
How to Connect Altru Queries to Excel and Power BI with OData
Altru’s built-in reports cover the daily questions, but sooner or later someone asks for a membership trend line beside attendance, or a board dashboard that refreshes itself. That’s when people start asking whether Altru data can go straight into Excel or Power BI. OData is the usual answer: Blackbaud’s platform can publish the results of
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