How to Edit a Promo Code in Altru Without Muddying Your Reports
Someone in marketing printed the wrong code on a rack card. Or the board extended a spring member sale by two weeks. Or a partner discount turned out to be 15% when everyone agreed on 10%. Each of these turns into the same question for whoever runs Altru: can I just change the promo code,
How to Record Daily Admission for a Previous Date in Altru
The register went down Saturday afternoon, so the desk switched to a paper tally and a card reader that wasn’t connected to Altru. It’s now Monday and someone has to get Saturday’s visitors from that tally sheet into the system. Ring them up in daily sales today and Saturday looks empty while Monday looks like
Is Altru Good for Running a Museum Gift Shop? An Honest Look
The short answer: Altru can run a small to mid-sized museum store well enough, especially when the store shares a register and a cashier with admissions. It starts to feel thin when the shop behaves like its own retail business, with deep inventory, frequent reorders, a buyer, and an online store. The useful question isn’t
How to Register for Multiple Program Events at Once in Altru
A parent wants to sign two kids up for four Saturday workshops. In many Altru setups that turns into eight separate selections, eight sets of registrant details, and a good chance one of the kids ends up on the wrong date. The registrations go through, but the experience is slow for the family and messy
How to Set Up Altru Logins and Roles for Temp Workers and Interns
Every spring the same scramble happens: a dozen seasonal cashiers start Saturday, an education intern starts Monday, and someone asks whether they can all just use the “frontdesk” login. They shouldn’t. Shared accounts feel faster for about a week, until a refund goes missing, a constituent record gets overwritten, or a former intern can still
How to Find Constituents With Duplicate Addresses in Altru
Two records at 412 Elm Street can mean three different things. It might be the same person entered twice. It might be a married couple who each bought a membership. Or it might be an apartment building where the unit number never got typed. Altru’s duplicate tools are built to answer “is this the same
How to Extend Altru Membership Expiration Dates in Bulk After a Closure
Closures happen. A burst pipe shuts the galleries for six weeks, a hurricane closes the zoo for a month, a public health order keeps the gates locked for a season. Members paid for a year of visits, and the fair thing to do is give them the time back. The hard part is doing it
How to Learn Altru as a New User: A First-Month Plan
Altru is hard to learn by clicking around. It covers admissions, memberships, fundraising, events, retail, and reporting, and those areas share the same constituent records underneath. New users usually get stuck because nobody explained how the pieces connect, not because any one screen is complicated. This is the order we’d suggest to a new coordinator,
How to Get Your Altru Schedule into Outlook or Google Calendar
Your education coordinator lives in Outlook. Your facilities lead lives in Google Calendar. The school tours, private rentals, and evening programs all live in Altru. Sooner or later someone asks, “Can’t we just get the Altru schedule into my calendar?” The short answer is yes, but probably as an export you refresh rather than a
How to Standardize and Verify Constituent Addresses in Altru
Pull a list of constituents in any Altru database that has been running for a few years and the addresses tell the story. “123 Main Street,” “123 Main St.,” and “123 main st” all belong to the same household. Apartment numbers sit in the city field. ZIP codes have lost their leading zero after a
What to Do When Altru Is Down: Outages, Errors, and Recovery
The front desk calls: Altru won’t load, or it loads and then throws “Service Unavailable,” or a cashier gets a database error halfway through a sale. The line is already forming. What you do in the next ten minutes matters more than figuring out the cause, because the cause is usually something you can’t fix
How to Allow or Prevent Stacking Multiple Discounts in Altru
A family of four walks up to the admissions desk with a membership card, a AAA card, and a coupon from the local paper. Can they use all three? The answer you want probably depends on the day: yes, if it’s a slow February afternoon and you want them to come back; no, if it
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